Integration Support Engineer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.

We are currently looking for a dedicated Integration Support Engineer to join one of our clients' teams . If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

Responsibilities

• Provide technical support for customer integration-related issues.

• Troubleshoot and resolve API, webhook, and authentication-related problems.

• Analyze application logs and debug technical issues to identify root causes.

• Write and execute SQL queries for data validation and issue investigation.

• Monitor and support integrations between internal systems and third-party applications.

• Manage and track customer issues through Jira or similar ticketing platforms.

• Collaborate with Engineering, Product, and Customer Success teams to resolve complex technical issues.

• Communicate effectively with customers regarding issue status, resolutions, and best practices.

• Document troubleshooting procedures, resolutions, and integration workflows.

• Ensure timely response and resolution of support tickets while maintaining high customer satisfaction.

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

• 0–3 years of experience in Technical Support, Integration Support, Software Development, or a related role.

• Strong troubleshooting and analytical skills.

• Hands-on experience with SQL and database queries.

• Understanding of REST APIs, webhooks, and integration concepts.

• Knowledge of authentication mechanisms such as API Keys, OAuth, or JWT.

• Ability to analyze logs and debug technical issues.

• Familiarity with Jira or similar ticketing systems.

• Strong communication and customer-handling skills.

• Ability to take ownership and work independently.