Account Manager - Communications Analytics

Who we are:

Burson, part of WPP, is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation.

WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com  

For more information visit  bursonglobal.com and follow us on LinkedIn and  Instagram .

More about the role:

Burson India seeks a data-driven professional in Gurgaon location who can bridge the gap between traditional and social media to provide a holistic view of a brand’s standing. As an Account Manager within the Analytics team, you will be a key driver in redefining reputation as a competitive advantage for our clients. Your mission is to transform raw data into actionable insights that shape high-level communication strategies and innovative content marketing. You will act as an internal consultant, educating nuclear teams on fresh measurement methods and ensuring our global and domestic clients stay ahead of market trends.

What you'll do:

Data Management & Strategic Analysis

• Insight Generation: Analyze quantitative and qualitative PR and social media data to optimize brand strategy and identify target audience behaviors.
• Strategic Reporting: Develop and implement data collection systems and statistical techniques to provide ongoing, intuitive reports for domestic and global stakeholders.
• Competitive Intelligence: Conduct listening studies to identify brand differentiators and monitor consumer conversations to capitalize on opportunities or mitigate potential crises.
• System Optimization: Acquire data from primary and secondary sources, maintaining robust databases and optimizing statistical efficiency and quality.  

Innovation & Vendor Management

• Tool Ecosystem: Create and manage an analytics ecosystem for the Newsroom, integrating existing platforms with new, cutting-edge tools.
• Partner Evaluation: Vet software vendors and digital partners to ensure the firm’s analytics capabilities remain industry-leading.
• Trend Monitoring: Stay at the forefront of PR best practices and social media technology, acting as an early adopter to benefit client portfolios.  

Leadership & Operations

• Work Management: Set clear objectives, monitor progress, and provide constructive feedback on team results.
• Priority Setting: Focus team resources on critical goals, eliminating roadblocks to ensure high-quality delivery.
• Client Relationship: Act with a "customer-first" mindset, building trust by using data-driven feedback to improve products and services.

Experience that contributes to success:

Required Experience

• Industry Tenure: Minimum of 4 years of proven experience in the Analytics industry, specifically as a Communications Analysts.
• Technical Proficiency: Strong knowledge of statistics and hands-on experience using statistical packages to analyze large datasets.
• Tool Adaptability: Demonstrated ability to master various software tools for measurement, social listening, and boolean queries.

  Key Skill Set

• Analytical Rigor: Exceptional ability to collect, organize, and disseminate significant amounts of information with meticulous attention to detail and accuracy.
• Communication: Excellent written and verbal communication skills, with the ability to present complex findings clearly to non-technical stakeholders.
• Creative Problem Solving: A knack for "connecting the dots" between unrelated notions and contributing original ideas during brainstorming sessions.

You belong at Burson:

Our vision is for Burson to be the leading ‘academy company’ for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today’s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.

At Burson, we’re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That’s why it’s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can’t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view—your talent—is what makes you a #BursonPerson, and it’s how we deliver exceptional results for our clients, together.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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