HVAC- Data Center Service Operations Manager

​Role:  HVAC - Data Center Service Operations Manager

Location:  Hyderabad

Full/ Part-time : Full time 

About Carrier:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit  corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role: 

Seeking an HVAC/Data Center Operations Manager with 8 to 15 years of experience for the Telangana region. This role manages 4 to 5 site engineers to deliver flawless SLA performance with zero escalations across AMC, retrofit, preventive, and breakdown maintenance contracts with the respective Datacentre Clients. The ideal candidate will conduct monthly/quarterly customer reviews and actively drive revenue generation within the service department related to Datacentres.

Key Roles & Responsibilities:

• Act as key point of contact for Data center customers in the region, ensuring timely resolution of service issues and escalation.
• Manage end -to -end service delivery for assigned HVAC service accounts, including warranty service, annual maintenance contract SLA adherence, operation and maintenance along with break fix contracts.
• Coordinate with internal teams including service engineers, service sales engineers, Quality team and factory, sub-contractors and supply chain.
• Implement best practices in safety, quality and statutory compliance.
• Conduct periodic service reviews and performance meeting with customers.
• Identify opportunities for value-added services.
• Handle customer audits, technical discussions when required.
• Ensure proper manpower planning, training, performance reviews and skill enhancement.
• Drive a culture of accountability, customer focus and continuous improvement.

Experience & Education Required:

• 8 to 15 years of experience with proven expertise into Data Center Service Operations.
• Diploma or Any Engineering degree

Benefits:

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. 

Equal Treatment and Non-Discrimination:

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.    

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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