Serosoft - Product/Solution Specialist

Job Description : About the Role : We are seeking a detail-oriented, tech-savvy, and customer-centric Product / Solution Specialist to champion product adoption, engagement, and growth within our existing customer base. This pivotal role lies at the intersection of product knowledge, customer success, and sales enablement - playing a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning.Responsibilities : Sales Support : - Collaborate with sales teams to understand customer needs and business challenges.- Participate in discovery sessions, requirement workshops, and customer meetings.- Provide expert guidance on product features, capabilities, and fit to business problems.- Deliver high-quality demonstrations.Solution Design Documentation : - Prepare and deliver responses to RFPs, RFIs, and technical questionnaires.- Work with product and engineering teams to create feasible solution configurations.Product Domain Expertise : - Maintain deep knowledge of company products, competitive landscape, and market trends.- Provide feedback to product teams on customer requirements and enhancement opportunities.- Assist in creating pre-sales assets such as slide decks, solution blueprints, and demo environments.- Ability to create POCs based on the client's requirements.Customer Engagement Relationship Management : - Build trusted relationships with prospects and key stakeholders.- Act as a technical advisor throughout the sales cycle.Education Experience : - Minimum 5 years of relevant experience.- Preferred from the Ed-Tech domain.- Ed-Tech Higher Education knowledge is a key advantage.- Candidates with rich experience in the ERP domain.- Good communication skills.Skills Competencies : - Deep understanding of product lifecycle, Agile development methodologies, and feature prioritization frameworks.- Strong analytical and critical thinking skills to interpret product usage and customer behavior.- Excellent written and verbal communication skills.- Experience in SaaS, customer success, product marketing, or a similar role.- Ability to understand and clearly explain complex product features and benefits.- Self-starter with a growth mindset and customer-centric approach.- Excellent collaboration abilities across cross-functional teams.- Experience working in fast-paced environments with complex enterprise products.Desirable Attributes : - Experience with education software, ERP systems, or large-scale enterprise solutions.- Familiarity with tools like JIRA.- Strong presentation skills - able to communicate findings to both technical and non-technical stakeholders.What We Offer : At Serosoft, we believe in fostering a culture of innovation, collaboration, and excellence. Discover what makes Serosoft the perfect place to thrive : - Learning Growth : We support your professional development at every step.- Cutting-Edge Technologies : Engage in pioneering and innovative projects.- Global Opportunities : Expand your horizons and work on international assignments.- Exciting Events Outings : Enjoy vibrant celebrations and team activities.- Best of Breed Compensation : Competitive pay that rewards your skills contributions.- 5 Days a Week : Embrace a healthy work-life balance.- Group Health Insurance : Your health and well-being are our priority.- Open-Door Policy : Your ideas and feedback are always welcome.- Beautiful Office in Indore : Work in India's cleanest city, right in the heart of it. (ref:hirist.tech)