Hiring For Chat Support | Chennai | Immediate Joiners Preferred

Hiring For Chat Support | Chennai | Immediate Joiners Preferred

Start Date

Starts  Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

1 year(s)

1 year(s)

Apply By

Not Provided

Posted 7 days ago

Job

Be an early applicant

About the job

Job Description

Directly manage the day-to-day operations of the team with the ability to grow and scale as necessary

Manage escalations and participate directly in all aspects of internal deal support to ensure satisfaction

Routinely mentor, coach, and develop the Customer Service team

Inspire and motivate team, and bring innovation to the sales rep support processes to ensure process improvement

Ensure major client issues are escalated appropriately to the Fuji Films point of contact

Provide a monthly summary outlining team performance against metrics, successes, challenges, and future focus areas

Ability to troubleshoot issues that arise and help to resolve basic errors

Ensure performance results are in accordance with SLA's, key measures and the operating plans.

Identify, Develop & implement continuous improvement program to increase productivity, product knowledge, efficiency & reduce cost.

Monitor & evaluate the performance of the team including positive recognition & rewards, addressing individual performance improvements and identifying training gaps or needs.

Assist team members to resolve problems and / or escalate issues to deliver integrated leadership if appropriate.

Skill set Required:

Concern for Quality : Achieves end-user satisfaction by using effective measurements

Client SLAs and internal metrics : Understanding of the clients expectations in terms of the key client deliverables and internal metrics to measure the process performance.

Understand and be able to implement performance improvement methodologies

Coaching and Feedback : Coaching refers to the continuous or frequent administration of feedback in a way that optimizes employee performance.

Excellent communication and presentation skills / customer interaction

Excellent Analytical Skills

Shift-24*7

Location-Chennai

1.Role- Process Associate

Exp. Required-1+Yrs

2.Role-Team Lead

Exp. Required-5+Yrs

If interested, please share your updated resume at View email address on internshala.com and below details

TEX-

REX-

CTC-

ECTC-

Notice Period-

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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