Head - Service Design & CX
Talks About People HR Solutions
Hiring | Head of Service Design, Conversation Design & Customer Experience (Mandatory: Customer Experience & Service Design Practice setup & implementation & people management) India (Work From Office) Experience: 12–17 Years (ideally under 40 years of age) CTC: 1 Cr+ (open to discuss) This is not just a leadership role—it’s an opportunity to redefine how millions of users experience financial services. We are building an AI-first, omnichannel experience ecosystem, and we’re looking for a leader who can design and scale the system behind it. Role Overview As the Head of Service Design & CX, you will drive end-to-end experience transformation across digital, voice, assisted, and AI-led channels. This role goes beyond UI/UX—you will define how journeys connect, adapt, and perform at scale, ensuring seamless experiences across app, web, chat, call centers, and AI systems. What You’ll Do • Define and implement enterprise-wide service design frameworks • Design omnichannel customer journeys across digital and assisted touchpoints • Identify journey breakdowns and fix them through system-level interventions • Build and scale AI-led, conversational, and agentic experiences • Collaborate with Product, Engineering, AI, Data, and Business teams • Establish and lead a service design practice across the organization • Drive customer experience strategy, governance, and execution at scale What We’re Looking For • 12–17 years of experience in Service Design / CX / Product Design • Proven experience in driving customer experience transformation at scale • Strong background in setting up and implementing service design practices • Mandatory experience in people leadership and team building • Ability to think in systems, not just interfaces • Experience working in complex, multi-channel ecosystems • Strong stakeholder management and execution capabilities
Vacancy posted 24 days ago
Similar jobs that could be interesting for youBased on the Head - Service Design & CX in Panipat vacancy
- ...Responsible for TAT, Customer Satisfaction & Dealer Satisfaction, Service Network, Manpower appointment within North & East state. This... ...Service Roles and Responsibilities: JOB DESCRIPTION As Zonal Service Head, he would be responsible for the following activities: Call...SuggestedWork at office
- ...empathetic communication Contribute to internal knowledge bases and support playbooks What we're looking for 3+ years in customer support or CX, ideally at a SaaS or fintech company Hands-on experience with Zendesk, Salesforce, or similar CRM tools Strong written communication....SuggestedFull timeRemote jobHome officeFlexible hours
Rs 45000 per month
CX Operations Manager - ₹45,000 INR/month | 12-Month Contract Location: Bengaluru, India (Remote) Step Into a High-Impact CX Operations... ...Partner with cross-functional teams (CX, Delivery, Education Services, Sales, Support) to drive alignment Support and enhance resource...SuggestedContract workRemote job- ..., and resources to ensure successful delivery. Coordinate with clients, consultants, contractors, OEMs, and internal engineering and service teams. Review project specifications, drawings, and technical requirements to ensure compliance with client and contract expectations...SuggestedContract workFor contractorsFor subcontractorRelocation
- ...and reliable. Responsibilities: Operations & Process Management Design, document, and continuously improve end-to-end processes for... ...Key Skills and Experience: 5–8 years of experience in operations, service delivery, or program management, with a strong focus on process building...SuggestedLocal areaShift work
- ...working environment. • Candidates should be able to join ASAP. • Excellent communication skills required. • Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service. • Support customers across Telecommunication/E- mail/...Hybrid workImmediate startFlexible hoursShift work
- ...checks (code, performance, security) Run and validate Instance Health Scans Own delivery quality — including authority to block releases if needed 👨 💻 Team Coordination Translate solution designs into clear development tasks Monitor output quality and guide developers onRemote job
- Placement Manager Organization: upEducators - A Google for Education Partner company - is India’s Leading Ed Tech company in upskilling of Educators. We empower educators with the digital pedagogy skills and innovative teaching practices. We have upskilled more than 100,000 ...Remote job
- ...leading loyalty and rewards management company, specializing in designing and executing innovative campaigns to support businesses through... ...Role Description This is a full-time, on-site role for a Customer Service Executive based in Mumbai. The Customer Service Executive will...Full time
- Title: Placement Manager, Employee Benefits Location: Bangalore Education: Graduate Experience: 8 to 14 years in insurance placement or underwriting, with a strong EB focus About the Role: As a Placement Manager, you will own insurer relationships and be the engine behind client...
- ...career from home. 🎯 Key Responsibilities Handle customer interactions via calls and email. Provide accurate information about products, services, and orders Resolve customer queries and complaints efficiently Maintain clear records of all customer interactions Ensure a high...Full timeRemote jobWork from homeShift workNight shift
- Job Title: Customer Support Executive - E-commerce (Buyer & Seller Support + AI Enablement) Experience: 2-4 Years Location: Marol, Andheri Type: Full-time | On-site Timing: 9:30 AM - 6:30 PM (Mon-Fri WFO, All Sat WFH) About Gajab: Bring the Bazaar Online Gajab is reimagining...Full timeWork from homeWorking Monday to Friday
- ...for a voice-based role. The position involves handling inbound and/or outbound calls with US-based clients while ensuring high-quality service and compliance. Key Responsibilities Handle voice interactions with US healthcare customers professionally Address patient/provider...Hourly payLong term contractContract workRemote jobWork from homeUS shiftShift workNight shift
- Role: Senior Manager / Associate Director Service Excellence About Emeritus: Emeritus... ...in leading a team responsible for process design & re-engineering, driving change, process... ...with cross functionsConsult services deliver head, legal, finance, revenue head, data...Long term contractFull timeLocal area
- Role: Senior Manager / Associate Director Service Excellence About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating...
- ...interactions and update records accurately Coordinate with internal teams to ensure quick issue resolution Follow company processes and service standards Required Qualifications & Skills: Fluency in English (spoken and written) is mandatory Strong interpersonal and...Work at office
- ...looking for an experienced ServiceNow Lead with strong expertise in Healthcare & Life Sciences (HCLS) and Customer Service Management (CSM) modules to lead design, implementation, and optimization of ServiceNow solutions. The ideal candidate will work closely with business...Full timeRemote job
- ...and support projects Manage and mentor teams of consultants, developers, and support engineers Drive requirements gathering, solution design, and system configuration Oversee integrations with ERP, OMS, and TMS systems Optimize warehouse processes (inbound, outbound, inventory...
- ...environments. Key Responsibilities Contract Lifecycle Management: Draft, review, negotiate, and finalize legal agreements including Master Service Agreements(MSAs), Non Disclosure Agreements(NDAs)NDAs, Business Associate Agreements (BAAs), Vendor Contracts, Partnership Agreements...Contract work
- Company Overview / About Us We are a fast-growing B2B compliance consultancy supporting startups and scale-ups through complex information security certifications. Our mission is to help modern technology businesses achieve ISO 27001 and SOC 2 compliance in a way that is pragmatic...
- Position Overview: We are looking to add to our team a Professional Services Manager who will have a strong background in managing IAM Projects / Hybrid Cloud Solutions from start to finish. In this role, you will own client and partner relationships for specific named accounts...Hybrid work
- Job Description - Customer Service Executive Position Chat & Email Support Work Mode Rotational Shifts (Morning / Afternoon / Evening / Night) About the Role We are hiring Customer Service Executives for Chat and Email Support. The role involves assisting customers through...Shift workNight shiftDay shiftAfternoon shift
- ...Hiring: Customer Service Manager / Service Delivery Manager (Hybrid – South India) Aceolution is hiring an experienced Customer Service Manager / Service Delivery Manager to support and oversee contact center operations for our newly established delivery center in Madagascar...Hybrid work
- ...to be named a Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms. About the Role: As a Professional... ...The Professional Services Consultant role is responsible for the design, configuration, testing, and support of our solutions, including...Hybrid workShift work
- ...and clinical teams to ensure quality patient care and adherence to protocols . Monitor clinical KPIs, patient safety indicators, and service quality standards . Assist in implementation of NABH and other regulatory guidelines . Handle and support resolution of clinical escalations...Internship
Rs 3.5 lakh p.a.
...seamless financial transactions and maintaining high standards of service for our banking partners. Key Responsibilities: Process... ...CTC of ₹3.50 LPA . Transport: Cab Facilities provided within the designated Hiring Zone . Growth: Opportunity to work with a leading financial...Immediate startShift work- Job Description: We are looking for enthusiastic and customer‑focused Customer Support Executives to join our team. This is a work‑from ‑home opportunity , open to both freshers and candidates with up to 6 months of experience in customer support, voice, or non‑voice processes...Remote jobWork from homeShift work
- Digital Services Manager (IBM i & z) - Remote India - 12 months+ For a large Automotive client we are looking for a Services Owner for IBM i and z platforms (formerly iSeries/AS400 and Mainframe). You'll be responsible for operations, performance management, vendor governance...Contract workImmediate startRemote job
- ...development support including scripting, workflows, integrations, and customization. Ensure best practices in ServiceNow architecture, design, and development . Collaborate with cross-functional teams for solution design and technical delivery . Troubleshoot and resolve...Remote jobShift work
Rs 60000 per month
...based incentives (based on business targets) Role Overview We are looking for an experienced and result-driven General Manager - Sales & Service to lead dealership operations in Salem. The candidate will be responsible for driving vehicle sales, managing after-sales service,...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head - Service Design & CX. Be the first to apply!
