Incident Manager
TP
Incident Manager
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Apply By
Not Provided
Posted few hours ago
Fresher Job
Be an early applicant
About the job
Key Responsibilities:
Incident Management: Manage incidents end-to-end, impacting the contact centers operations, processes, and services
Preventive Measures: Recommend preventive measures to minimize the risk of future incidents
Coordinate actions to mitigate the incidents impact and prevent recurrence
Communication: Ensure timely and accurate communication with stakeholders, including employees and management
Documentation: Maintain detailed records of incidents, actions taken, and lessons learned in a timely manner
Analysis: Analyze patterns and trends to identify policy, procedure, or internal control failures Effectiveness
Measurement: Measure the effectiveness of compensatory controls
Follow-up: Monitor and report the status of issues and agreed actions identified during engagement work, reporting monthly status on issues
Automation: Knowledge of transformation tools and RPA (Robotics Process Automation) is preferable
Technical Skills: Proficiency in Excel, PowerPoint and Playbook Information
Security: Adhere to the Teleperformance Code of Conduct, email usage policy, and customer information and data security policy. Comply with the Non-Disclosure Agreement.
Skill Sets:
Risk Management Practices/BPO Expertise/Internal Audit: Knowledge in these areas to effectively manage and mitigate risks Planning and Organizational
Skills:
. Strong ability to plan and organize tasks and projects efficiently.
Communication Skills: Excellent verbal and written communication skills
Inquisitive and Observant: A keen eye for detail and a curious mindset to identify and address potential issues
Attention to Detail: Meticulous attention to detail to ensure accuracy and thoroughness in all tasks Adaptability: Ability to adapt and perform well in a pressurized working environment Willingness to Travel: Flexibility to travel as required.
Earn certifications in these skills
+ 2 more skills
Who can apply
Only those candidates can apply who:
1. have minimum -1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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