Design Specialist

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

At The Knot Worldwide, we operate at the intersection of technology, creativity, and life’s most meaningful moments. We are seeking a Design Operations Specialist to join our Global Team. This is not a traditional support role; it is a high-impact position for a design-forward professional who thrives on technical precision, rapid problem-solving, and independent execution.

You will be the final guardian of a couple’s vision, transforming creative concepts into flawless, production-ready assets. We are looking for a candidate who possesses the maturity to manage their own workflow, the technical acumen to troubleshoot complex design files, and the professional polish to communicate with global stakeholders.

RESPONSIBILITIES: 

• Design Consultation & Execution: Lead the end-to-end process of modifying and finalizing high-end stationery designs. You will act as a consultant to our customers, ensuring their aesthetic vision is balanced with technical feasibility.
• Technical Pre-Press Mastery: Perform rigorous "pre-flight" checks. You are responsible for ensuring every file meets professional print standards—managing CMYK color profiles, resolution requirements, bleed margins, and font embedding before production.
• Stakeholder Communication: Manage high-stakes professional correspondence. You will articulate design choices and technical limitations to customers with clarity, empathy, and professional authority.
• Operational Excellence: Maintain high productivity standards while operating with minimal supervision. You will be expected to master our proprietary tools and AI-integrated workflows quickly to meet performance KPIs (CSAT, Resolution Time, and Quality Scores).
• Brand Stewardship: Demonstrate high Emotional Intelligence (EQ) when navigating complex customer scenarios, ensuring every interaction reinforces the premium reputation of The Knot Worldwide.
• Cross-Functional Support: Provide expert insights to the broader CX team and assist with multi-channel support (chat/email/phone) as business needs evolve, maintaining a "one-team" mindset.

SUCCESSFUL CANDIDATES HAVE:

• Technical Proficiency: Professional-level command of the Adobe Creative Suite , specifically Illustrator, InDesign, and Photoshop . You must be comfortable manipulating vector paths, managing layers, and optimizing file sizes.
• Print Production Knowledge: Basic understanding of typography fundamentals (kerning, leading, tracking) and the nuances of various printing methods (digital, letterpress, foil).
• Experience: 3+ years in a customer facing, design-centric role, ideally within a fast-paced environment. Experience with CRM platforms (Zendesk, Salesforce, or Kustomer) is highly preferred.
• Autonomy: A proven track record of "learning by doing." We value candidates who can navigate ambiguity and master new software or product lines with minimal hand-holding.
• Communication: Exceptional written and verbal English communication skills. You must be able to translate technical design concepts into easy-to-understand guidance for non-designers.
• Education: While a degree in Graphic Design is a plus, we prioritize demonstrated technical expertise and a strong professional portfolio over formal credentials.

 

PROFESSIONAL ATTRIBUTES WE VALUE

• Extreme Attention to Detail: You believe that "good enough" is not an option when it comes to a customer’s once-in-a-lifetime event.
• Agility: The ability to pivot between creative design work and technical troubleshooting without losing momentum.
• Analytical Mindset: Comfortable working alongside AI-powered tools and automated workflows to drive efficiency while maintaining a human, high-touch experience.
• Self-Correction: A proactive approach to identifying potential errors in the production pipeline before they reach the customer.

WORK MODEL:

This role is View email address on job-boards.greenhouse.io and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.

 

#LI-Hybrid #professional

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.   

WHAT WE LOVE ABOUT YOU:

• Commit to our customers : You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way.  You love to win, together.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

View email address on job-boards.greenhouse.io is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is View email address on job-boards.greenhouse.io or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

• For View email address on job-boards.greenhouse.io roles, this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations , we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy . If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.