Operations Manager

RRD GO CREATIVE seeking an Operations Manager – Creative/Digital/Production Operations for our Chennai team. This role is critical in enabling our creative and digital delivery teams to focus on high-quality project execution while ensuring operational excellence, process consistency, and financial accuracy. In this role you will be responsible for: Creative & Digital Operations Management Evaluate and oversee multiple teams delivering creative and digital projects, ensuring high-quality outputs and on-time delivery. Build and manage systems for gathering, analyzing, and standardizing data across teams, ensuring accuracy and consistency. Develop and implement a Creative Metrics System to measure productivity, quality, turnaround, and client satisfaction. Process Management & Support Enable streamlined operations so that creative and tech leads can focus on project delivery rather than operational issues. Establish consistent, standardized data-gathering processes across teams to improve efficiency and reduce duplication. Identify gaps and bottlenecks in workflows, and design solutions to improve overall delivery performance. Collaboration & Stakeholder Management Partner with creative leads, tech leads, program managers, and project managers to provide a seamless client experience. Build consensus among stakeholders to implement standardized processes across varied creative and digital functions. Collaborate with Finance and Billing teams to ensure accuracy of data, budgets, and client invoicing. Work with IT and HR teams to proactively resolve bottlenecks related to infrastructure, recruitment, and resource allocation. Performance Monitoring & Financial Oversight Monitor operational performance using clearly defined metrics, and implement corrective action where needed. Take ownership of P&L-related activities, including tracking