Software Support Engineer - I
ESKO
This position requires local presence. Please view similar jobs below.
JOB DESCRIPTION: Software Support Engineer - SOLUTIONS WHO WE ARE: Esko is a part of Veralto's Product Quality & Innovation companies. Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters. Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World's Most Vital Resources™. Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today. Veralto's Product Quality & Innovation companies —Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world's food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day. Veralto's Water Quality companies —Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans. Job Summary WITHIN YOUR TEAM As a Software Support Engineer – Solutions (Level1) , you will be part of a global, 24/7 support organization providing firstline technical and functional support for Esko software solutions. This role focuses on initial diagnosis, basic troubleshooting, and customer communication , ensuring customer issues are clearly understood, properly documented, and resolved where possible at Level1 or escalated effectively with thorough analysis. You will work closely with customers, internal teams, and senior engineers while developing your technical and domain knowledge in a structured support environment. Job Description WITHIN YOUR ROLE, YOU WILL: Level1 Customer Support & Troubleshooting
- Act as the first point of contact for customers reporting issues with Esko software solutions.
- Gather accurate information, understand reported problems, and perform initial troubleshooting.
- Resolve common and known issues using documentation, knowledge bases, and standard procedures.
- Identify when issues need escalation and ensure complete and clear handover to Level2 teams.
- Take ownership of assigned support cases from initial contact until resolution or escalation.
- Communicate clearly, professionally, and empathetically with customers.
- Provide timely updates and manage customer expectations effectively.
- Handle tense or challenging customer situations calmly and constructively.
- Document issues, troubleshooting steps, findings, and outcomes accurately in support tools.
- Follow defined support processes, quality standards, and escalation guidelines.
- Contribute to knowledge bases by sharing learnings and known solutions where applicable.
- Work closely with team members, Team Leaders, and other support teams across time zones.
- Participate in training, shadowing, and enablement sessions to build product and technical expertise.
- Show willingness to learn and grow towards handling more complex issues over time.
- A good communicator with the ability to defuse tense customer situations.
- Empathetic towards colleagues, customers, and suppliers.
- Proactive in addressing problems and curious about preventing similar issues in the future.
- An excellent listener, able to understand customer needs and manage expectations.
- Fluent in English, both written and spoken.
- Knowledgeable about how web applications work, through experience or qualification.
- Comfortable working in a 24/7 support environment.
- Willing to work rotational shifts and weekends as part of scheduled workdays.
- Willing to work in hybrid mode (office and workfromhome) based on team planning.
- First Shift: 03:30 AM – 12:00 PM IST
- Second Shift: 12:00 PM – 09:00 PM IST
- Night Shift: 06:30 PM – 03:30 AM IST (next day)
- Strong problemsolving skills and ability to learn quickly.
- An analytical mindset with a calm and methodical approach to troubleshooting.
- Experience handling technical issues with customers and/or internal stakeholders.
- Either:
- 1–2 years of experience in IT support or software application / installation support.
- Experience in a software or SaaS support environment is an advantage.
- Familiarity with enterprise customer environments is preferred.
- Bachelor's degree or equivalent practical experience.
- We serve humanity with purpose and integrity.
- We unlock ingenuity for customer success.
- We deliver results as a team.
- We continually improve for enduring impact.
- We grow talent; we give you the opportunity to develop your career based on your strengths. ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth, and opportunity.
- A career with ESKO will push you and challenge you, providing growth opportunities and the
- prospects to advance your career.
- If you are a driven high achiever, you will work with committed, like-minded people, giving you the
- support to reach your full potential.
- At Veralto, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates.
Vacancy posted 14 days ago
Similar jobs that could be interesting for youBased on the Software Support Engineer - I in Bangalore vacancy
- ...We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced... ...and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for...SuggestedFull timeWork from homeRelocation
- ...that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your... ...-functional teams Preferred Skills and Experience Software Engineering Life Cycle deliverables for banking projects Work closely...SuggestedLong term contractHybrid workFlexible hours
- Job Description :Role & Responsibilities :Application Support & Operations :- Provide L2/L3 production support for Workday and FIS applications.- Monitor application health, performance, and availability to ensure SLA compliance.- Investigate, troubleshoot, and resolve application...Suggested
- Role Overview : The Application Support Engineer will be responsible for ensuring the stability, availability, and performance of production systems. The role involves production support, monitoring, incident management, and operational stability of portal- and API-based enterprise...SuggestedPermanent employmentShift work
- Senior Software Engineer -Level 3 Application Support Engineer – Wire Payments Position Description Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,00...SuggestedLong term contractPermanent employmentFull timeNo agency
- Job Description :We are looking for a highly skilled Application Production Support candidate for ReportHub project, a regulatory reporting platform. This role requires strong expertise in regulatory reporting, application-level debugging, and incident management in a fast-...Permanent employmentFull timeImmediate start
- ...We are seeking a motivated and customer-oriented Analyst and Engineer to support smooth operations and resolve technical and functional issues... ...complex technical issues escalated from L1, including in-depth software and system diagnostics across various cloud resources.-...
- ...UK. Pre-IPO. The Role: As a Senior Support Analyst you will answer questions from Fortune... ...deep to understand the product insights, engineering logic and data model and leverage the... ...the data. #2-3 years of experience in Software/Product customer facing environments....Permanent employment
- Job Description :We are looking for a skilled Application Support Engineer (L3/Admin) to support enterprise project systems (Primavera P6 & EcoSys) hosted on a private Azure environment. The role involves advanced troubleshooting, system administration, release support, and...
- Company Overview : SSMTB SOFTWARE SERVICES PRIVATE LIMITED is a leading technology firm dedicated to delivering robust and scalable... ...transformation for our global clientele.Role Overview : As a Java Support L2 Engineer, you will be at the forefront of ensuring the stability and...
- ...noticed and valued every day. Experience Level: 15+ years of software engineering experience with at least 5 years in technical leadership or... ...phases. Collaborate closely with Product, DevOps, Support teams. Provide technical guidance and mentorship to developers...Full time
- ...We are seeking a DevOps Engineer with experience in CI/CD, cloud platforms, automation, and infrastructure support. Candidates with exposure to Murex environments, Capital Markets applications, or Investment Banking platforms will be highly preferred. The role involves supporting...Full time
- Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally...Full time
- As a Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting &... ...patterns or equivalent experience Software packaging and software release management using GitHub...
- ...Lead Software Support Engineer – Locomotives & Trainsets Hello Visionary! We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for individuals who continuously seek creative ways to grow, learn, and make a real impact — today...Worldwide
- ...geographical locations. TMF India is a Great Place to Work, ISO & ISAE certified organization. Discover the Role The AI Solutions Support Engineer is responsible for designing, developing, deploying, and supporting AI-powered tools and agents within the Microsoft ecosystem....Full timeHybrid workLocal area
- ...experienced ECM/EDMS & Letter Generation Systems Engineer with strong expertise in xPression and... ...for implementing, configuring, supporting, and maintaining Electronic Content Management... ...code repository systems Perform software installations, upgrades, and code deployments...
- ...Working experience for Sql & PlSql. DB Design Skills Good working knowledge of Application & Web Servers; Good understanding the Software Development life cycle Good understanding/knowledge of secure coding practices/standards. Experience of implementing projects/...Full timeLocal area
- ...! About the Team Customer & Product Support (C&PS) sits at the intersection of sales,... ...are looking for a proactive Cloud Support Engineer to join our dynamic team. In this role,... ...programming language Experience with standard software release lifecycles. AlphaSense is an...
- ...organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Cloud Support Engineer – Backup & Disaster Recovery The Opportunity: We are seeking a highly motivated Cloud Support Engineer (Technical Support...
- ...Mumbai / Pune/ Noida / Gurgaon)Mode : HybridEmployment Type : Full-TimeAbout the Role : We are looking for a skilled Application Support Engineer DMS Worksite with hands-on experience in iManage Worksite and Litera platforms. The role focuses on production support, DMS administration...Full time
- ...Role Requirements and Responsibilities: Application Support & Incident Management Serve as the first point of contact (L1) for... .... Collaboration & Communication Work closely with L2/L3 engineers, business teams, and QA during incident resolution. Provide timely...Permanent employmentInternshipShift work
- ...Senior Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance...Full time
- ...the world. Position Overview We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure,... ...simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a...Hybrid workLocal areaWorldwideFlexible hours
- We are seeking an experienced Production Support Engineer with strong expertise in Python to support, monitor, troubleshoot, and maintain critical business applications in a production environment. The ideal candidate should have hands-on experience in incident management, application...
- ...processes. Our expertise lies in designing, implementing, and supporting robust and scalable solutions that drive efficiency and improve... ...satisfaction.Role Overview : As a Genesys & IVR Platform Support Engineer at OpenTeQ Technologies, you will be responsible for providing...Hybrid work
Rs 15 - 20 lakhs p.a.
...Hiring: Azure Stack HCI Support Engineer ? Location: Bangalore ? Experience: 9+ Years ? Work Mode: Work from Office ⏰ Shift Flexibility Required We are looking for an experienced Azure Stack HCI Support Engineer with strong expertise in Hyper-V, Microsoft...Full timeWork at officeShift work- Job Description :We are seeking an experienced .NET Production Support Engineer to provide critical application support for enterprise-grade systems and business applications. The ideal candidate will have strong expertise in .NET technologies, incident management, troubleshooting...
- ...Job Title: AWS Cloud Support Engineers with Python About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India...Hybrid workLocal areaShift work
- Senior Support Engineer / Lead Automation Factory RPA OperationsRole Overview :The Senior Support Engineer / Lead Automation Factory RPA Operations owns endtoend stability, availability, and performance of UiPathbased automations across production and lower environments. This...Long term contract
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Software Support Engineer - I. Be the first to apply!
