Technical Associate - Software Implementation

Technical Associate - Software Implementation

Start Date

Starts  Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

2 year(s)

2 year(s)

Apply By

Not Provided

Posted 4 days ago

Job

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About the job

Job Summary :

We are looking for a Technical Associate Implementation with 25 years of experience in software implementation, customer support, and SQL troubleshooting. The role involves end-to-end software deployment, technical support, and ensuring seamless customer onboarding and satisfaction.

Industry Office Equipment / Automation /3 IT Software & Software Services / Electronic / Security and Surveillance

Functional Area Customer Success - Implementation

Role Technical Associate - Implementation

Employment Type Permanent Job, Full Time

Client Visit Yes

Work location Mumbai

Shift Regular Day Shift

Key Responsibilities:

• Role would require day in day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
• End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
• Train the users functionally and technically on our various softwares aspects.
• Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the companys product, replying to inbound queries.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal.
• Knowledge on ticket management system.

Required Skills

• Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
• 2 to 5 Years experience in Software - Customer Success / Support Domain.
• Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
• Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
• Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
• Good listening and problem-solving skills
• Customer service and a customer centric attitude

Desired Personality traits

• Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
• Technically &Logically Strong
• Strong analytic, problem solving & Interpersonal Skills
• Strong work ethics and sense of commitment
• Ability to balance multiple priorities

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 2 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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