Analyst, Order Processing

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. 

Analyst, Order Processing

Job ID: 36464

Job Level: S2 Core

Job Location: Gurugram / Bangalore

Function:Chief Operations Office (COO)

Employment Type:  Full time

Working pattern: Hybrid

Why we need this role

Responsible for creating/enriching orders for both Customer Orders and 'Internal Network Optimisation Orders' into order management systems based on requests coming from sales, and also doing simple technical validation activities.

What you will do

Order Processing Technical Analysts create, modify and process orders generated from customers and internal stakeholders, responsible for data entry and tracking to ensure a smooth process. They are required to be customer-facing, providing status updates on orders to customers and third parties.

What we're looking for

Typical tasks and responsibilities will include:

• Responsibility for the Technical, Commercial and Administrative Validation of a Customer Order.

• Entering order details into Colt's Order Handling System (Siebel) for all new order types - new/modification/cease.

• Delivering high quality outputs and completing tasks without errors, meeting team KPIs.

• Contributing to continuous service improvement initiatives.

• Maintaining strong relationships with key internal and external stakeholders.

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.