Fund Servicing Manager - Vice President

Job Description

Join JPMorganChase in a role that sits at the center of client experience and operational excellence. You’ll lead high-impact onboarding and transition programs that shape how clients are serviced across regions. This is an opportunity to strengthen controls, modernize workflows, and develop a high-performing team.

As an Onboarding & Transitions Operations Manager within Middle Office Operations, you… lead end-to-end onboarding, transitions, and restructures while ensuring accuracy of accounting and tax records. You will partner directly with end clients and onshore stakeholders to deliver complex projects across global time zones, often with ambiguity and evolving requirements. You will also drive strong governance, controls, and team performance through disciplined SLA, workforce, and compliance management.

Job Responsibilities 

• Lead intense onboarding and transition projects end-to-end, managing scope, timelines, and delivery across regions.
• Manage team performance through coaching, goal setting, and formal performance reviews.
• Partner with clients and onshore stakeholders to resolve issues, set expectations, and deliver a proactive service model.
• Oversee compliance and operational risk controls, ensuring adherence to internal and external requirements.
• Drive SLA governance by tracking service performance, escalating risks, and closing actions with clear ownership.
• Plan workforce capacity to meet delivery needs, balancing BAU and project demand.
• Deliver new client onboarding including tax and accounting transitions and ingestion of accounting data.
• Execute incremental transitions and restructures of existing client records with strong change discipline.
• Analyze tax impacts of onboarding and restructures and ensure correct downstream processing.
• Reconcile onboarded positions to source data, validating completeness and accuracy of accounting and tax records.
• Document and periodically review client-specific procedures and SOPs, supporting internal/external audits and control testing.

Required qualifications, capabilities and skills

• Demonstrate strong end-to-end knowledge of Middle Office operations and transition processing.
• Apply expertise in fund accounting concepts (e.g., GAAP, GAV recon, account reconciliation) and lifecycle events.
• Handle ambiguity effectively while delivering results in a fast-paced, project-driven environment.
• Communicate clearly with end clients and internal partners to drive timely query resolution.
• Ensure high standards of data integrity and accuracy across fund and client records.
• Manage stakeholders and governance routines with consistent reporting and issue closure discipline.
• Hold a bachelor’s degree in Finance, Accounting, or Economics (or equivalent experience).

Preferred qualifications, capabilities and skills 

• Hold a Chartered Accountant qualification and/or an MBA.
• Demonstrate prior people-management experience leading teams through change and delivery pressure.
• Strengthen controls environments by establishing policies, procedures, and measurable compliance routines.
• Build standardized workflows across handoffs, reducing rework and improving cycle times.
• Provide transparent MIS and business performance insights to senior management.
• Support internal and external audit engagements, including operational risk control reviews and evidence readiness.
• Implement training plans that improve team mobility, coverage, and capability depth.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.