Senior Service Desk Associate
Rs 40000 - Rs 58333 per monthGratitude Inc
Senior Service Desk Associate (Technical Service Representative)
Location: Gurgaon
Experience: 1–5 Years
Band: BPO1 / BPO2
Salary: Up to ₹7 LPA
Job Code: 430805
Job Overview
We are looking for a Senior Service Desk Associate to provide customer-facing technical support through phone, email, and chat. The role involves troubleshooting technical issues, managing support cases, meeting Service Level Objectives (SLOs), and ensuring a high-quality customer experience.
Key Responsibilities
Respond to customer technical support queries through phone, email, and chat.
Diagnose, troubleshoot, resolve, and track customer issues efficiently.
Meet defined response and resolution timelines as per SLOs.
Maintain high customer satisfaction and adhere to quality standards.
Use the knowledge base and SOPs to identify and communicate root causes.
Provide effective customer-facing technical support and issue resolution.
Follow defined support methodologies and case lifecycle processes.
Document troubleshooting steps, resolutions, and case details accurately.
Mandatory Skills
Strong verbal and written communication skills.
Typing speed of 60–80 WPM .
Experience in troubleshooting and resolving complex technical issues using SOPs.
Familiarity with support methodologies and case lifecycle management.
Strong analytical and problem-solving skills.
Knowledge of any ticketing/helpdesk tool.
Basic knowledge of ITIL concepts.
Good to Have
6+ months of experience in Infrastructure, Storage, or Service Desk support.
Hands-on experience with Google Workspace products, including:
Gmail
Google Calendar
Google Meet
Google Drive
Google Docs
Google Sheets
Google Slides
Gemini
NotebookLM
Google Keep
Google Sites
Google Forms
AppSheet
Google Workspace Administrator Certification is an added advantage.
Preferred Candidate Profile
6 months to 2 years of relevant technical support or service desk experience.
Comfortable providing customer-facing technical support across multiple channels.
Strong troubleshooting, issue-analysis, and resolution capabilities.
Ability to work effectively in an SLA/SLO-driven support environment.
Good documentation and communication skills.
Eligibility
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth are required for profile creation.
Rs 5 - 7 lakhs p.a.
Senior Journalist Start Date Starts Immediately CTC (ANNUAL) ₹ 5,00,000 - 7,00,000 ₹ 5,00,000 - 7,00,000 /year Experience...SeniorImmediate startWorldwideRs 4 - 5.5 lakhs p.a.
Senior Accountant Start Date Starts Immediately... ...consultant companies in India. We provide the best recruitment services and make dedicated efforts to work in cooperation to solve our leading...SeniorLong term contractImmediate startRs 2.05 - 2.2 lakhs p.a.
Senior Social Media Marketing Associate Delhi Greater Noida Noida (Hybrid) Start Date Starts Immediately CTC (ANNUAL) ₹ 2,05,000 - 2,20,000...SeniorHybrid workImmediate startRs 6 - 10 lakhs p.a.
...Actively hiring Business Development - Associate / Senior Associate Start Date Starts Immediately CTC (ANNUAL) ₹ 6,00,000 - 10,00,000 ₹ 6,00,00...SeniorImmediate start- About WIN WIN is the #1 ranked company in our industry in the US and also the fastest growing. We work with both consumers and businesses, giving you exposure across the full spectrum of marketing: SEO, social, paid ads, content, and more. Do you find yourself diving...SeniorLong term contractFull timeLocal areaRemote job
- ...Fastest Growing company, and recognized as the Most Innovative Home Services Company . OUR CULTURE: Our colleagues are driven by... ...to learn more about our company and culture: ABOUT THE SENIOR DATA ENGINEER ROLE: WIN is looking to add Senior Data Engineer...SeniorHybrid workRemote job
- ...Experience applying project management methodologies to oversee workstreams and complex initiatives. Familiarity with Vynamic’s sectors, services, and unique value proposition (preferred but not required). Strong presentation skills, with the ability to communicate...
- About Monster Energy: Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled....
- ...We are seeking a proactive and technically skilled Senior QA Tester to lead testing strategy, planning, and execution across complex projects within our agile delivery teams. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of quality...SeniorContract workFixed term contractHybrid workFlexible hours
- ...We are looking for an experienced Senior Software Developer to join our team supporting the technology that enables our investment and trading processes. This is a highly collaborative, hands-on role working closely with Traders, Portfolio Managers, Compliance, and other...SeniorHybrid workFlexible hoursShift work
- ...We are seeking an experienced Senior Quality Assurance (QA) Tester to join our Team. You will play a pivotal role by helping us build a QA Team, create and implement Quality Assurance strategies, best practices, tools and automation and lead the QA Testers in our India office...SeniorFull timeHybrid workWork at officeFlexible hours
- ...(CCLFG), one of Canada’s leading asset managers, is seeking a Senior Analyst, Identity Governance & Privileged Access Management (... ...security and compliance frameworks relevant to a regulated financial-services environment, including NIST, ISO 27001, CIS Controls, SOC 1, and...SeniorHybrid workWork at officeRemote jobFlexible hours3 days week
- ...opportunity to be part of the intervention team from day one. As a Senior Support Specialist, you'll report directly to a Team Manager and... ...customer's issue. This role is ideal for experienced customer service professionals who care deeply about customers and enjoy turning difficult...SeniorFull timeRelocation packageLocal areaImmediate startWorldwideRelocationShift workNight shiftRotating shiftDay shift
- About Atlys Our mission is to enable every person on Earth to travel freely. Travel should feel exciting. Instead, too much of it is still defined by paperwork, uncertainty, and processes that were never designed for travellers. Atlys is changing that. We’re building...SeniorFull timeRelocation packageWork at office
- ...To date, we’ve processed visas for 1M+ travellers across 127 countries . But we’re still early. The Role We’re looking for a Senior Data Analyst to own critical business data end to end and help teams make better decisions with it. You’ll build the metrics,...SeniorFull timeRelocation packageWork at office
Rs 0.35 - 0.5 lakhs p.a.
...across hospitality, corporate travel, meetings, incentives, conferences and events. The team partners with businesses to plan and deliver services that meet client requirements. We are seeking a Field Sales Manager to grow relationships and business opportunities in the Travel &...Full time- ...Roles Handle inbound and outbound customer calls. Generate leads for real estate and construction services. Connect with potential property owners and interested clients. Responsibilities Make daily outbound calls to potential customers. Explain construction...
- ...the entire food industry, retail outlets, food manufactures, food service businesses and consumers. While our global headquarters are in... ...project performance metrics and provide regular updates to senior stakeholders. Required Skills & Experience: ~15+ years of...SeniorFull time
- ...Join us as a Senior Engineer specializing in digital systems design. You'll lead the development of automation, infrastructure, and cybersecurity solutions that power critical operations across industries—from process control to power grids. What will you do? Design digital...SeniorFull time
- ...Job Title: Senior Java Developer - Version Upgrade & Infrastructure Specialist About Us “Capco, a Wipro company, is a global technology... ...international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that...SeniorHybrid workWork at officeLocal area2 days week
- ...affordable. We’re looking for motivated and driven Traffic Control Executives to provide real-time operational support for FlixBus services in Australia. This role focuses on ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth...Contract workShift workNight shiftWeekend work
Rs 70 lakh p.a.
...partnership, read on! The Difference You Will Make: As our Senior Talent Partner for India, you will be the primary People/Talent... ...attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply...SeniorFull timeLocal areaRs 10 - 20 lakhs p.a.
...NOW HIRING – GERMAN LANGUAGE CUSTOMER SERVICE SENIOR ANALYST Company: Accenture Position: German Language (P4) – Customer Service Senior Analyst Location: Gurgaon (Gurugram), India Career Level: CL10 Experience: 5–8 Years Education: Any Graduate Salary:...SeniorFull timeShift work- ...Post Title : German Language Customer Service Senior Analyst (P4) Job Description We are seeking an experienced German-speaking Customer Service Senior Analyst to manage customer service activities end to end. The role involves assisting customers before, during, and...SeniorFull timeShift work
- ...Job Title: Sales Program & Incentive Management Senior Analyst – INC Experience: 5–8 yrs Qualification: Any Graduation Required Skill: Master Data Management (MDM) Job Description : We are looking for an experienced professional to manage end-to-end Master...SeniorFull timeLocal area
- ...Job title : German Language Customer Service Senior Analyst – P4 | Accenture Location: Gurugram, Haryana Experience: 5–8 yrs Qualification: Any Graduation Job Description : Accenture is hiring a German Language Customer Service Senior Analyst with strong...SeniorFull timeShift work
Rs 80000 per month
...Qualification: Any Graduation Career Level: c10 Notice period: Up to 30 days ABOUT ACCENTURE Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more...SeniorFull timeShift work- ...Designation: Financial Plan & Analysis Senior Analyst Career level CL10 Qualification BCom. A graduate degree in Finance, Economics... ...Build professional working relationships with internal teams and service delivery partners. Communicate deliverable status, issues...SeniorFull time
- ...Designation: Sales Program & Incentive Management – Senior Analyst (INC) Skill Required: Master Data Management (MDM) Experience: 5–8 Years Qualification: Any Graduation Functional Area: Master Data Operations / Customer Master / Material Master / Pricing...SeniorFull timeLocal area
Rs 10 lakh p.a.
...Notice Period: Up to 30 Days Shift: Rotational Shifts Job Description Accenture is hiring a German Language Customer Service Senior Analyst with excellent German language proficiency to manage end-to-end customer service operations. The candidate will handle customer...SeniorFull timeShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Service Desk Associate. Be the first to apply!
