Plan Administration - Administrator

Senior Analyst- Plan Administration (B2)

Mercer is the global leader for trusted human capital services and products. The Wealth MRA team at Mercer delivers a comprehensive suite of Retirement solutions across geographic boundaries, offering solutions globally.

We will count on you to:

The incumbent in this role will ensure world-class service delivery to the US clients globally. This position is responsible for various professional activities, including processing transactions, administration of Pension plans and Disbursements. The role will focus on –

• Processing of tasks for US Wealth clients
• Maintaining the required Productivity% and CU%
• Process Improvement
• Meeting all the process SLAs external and internal (98% Accuracy and 100% TAT)
• Adherence to Process SOPs/Guidelines
• Effective utilization of available time
• Adherence to calendar for client calls
• Support compliance and audit requirements, completion of mandatory/recommended trainings
• Applicants should be flexible working in nights

What you need to have: 

• Graduation in any stream
• Minimum 2 years of experience
• Good Knowledge of DB Domain preferred
• Ability to multi-task, self-starter
• Good Interpretation and decision-making skills
• Good command of MS office applications (Excel, Power-point)
• Good communication skills, both verbal and written
• Good analytical and research skills, attention to details

• Learn the process effectively and efficiently
• Responsible for processing all tasks within the defined timelines
• Delivering quality output
• Sharing work status updates with PDs/PCs on assigned tasks
• Ensure adherence to communication calendar
• Adhere to process documentations (e.g. SOPs, Processing Guide and Exception Matrix)

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team 
• Adaptable communicator, facilitator and problem solver
• High attention to detail
• Ability to multi-task and prioritize time effectively

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.