Client Onboarding Director
paytm
Client Onboarding Director, Inference and Agentic AI
Location: Noida
Company: Paytm
About Paytm
Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability.
Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics.
The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale.
Role Overview
Paytm is looking to hire a Client Onboarding Director to own implementation delivery and client onboarding governance for Paytm’s AI Inference and Agentic AI products across enterprise clients.
This is a managerial role that will lead Client Onboarding Managers and ensure that enterprise deployments move smoothly from sales closure to go live and early adoption.
The role sits at the intersection of client teams, product, engineering, business, and sales, and is responsible for converting signed enterprise deals into successful, timely, and scalable deployments.
The candidate will own delivery planning, integration governance, risk management, stakeholder communication, and post go live stabilization across enterprise AI agent deployments.
The role requires strong program management, technical understanding, client handling, and ability to drive execution across multiple internal and external teams.
Key Responsibilities
Delivery Ownership and Implementation Governance
Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization.
Lead the implementation planning process across scope, timelines, milestones, dependencies, risks, and success metrics.
Ensure every enterprise deployment has a clear project plan, ownership structure, escalation path, and delivery cadence.
Track deployment progress across multiple clients and ensure timely resolution of blockers.
Drive consistency in delivery quality, client communication, and implementation standards across the onboarding team.
Client Onboarding and Integration Management
Oversee client onboarding across product configuration, data source integration, CRM integration, communication channel setup, user training, and adoption readiness.
Work with Client Onboarding Managers to understand client systems, databases, architecture, workflows, and integration requirements.
Coordinate with product and engineering teams to ensure technical dependencies are resolved on time.
Review integration plans, data readiness, testing plans, and go live checklists for enterprise deployments.
Ensure smooth handoff from pre sales and sales teams into delivery, with clear scope and success criteria.
Client Stakeholder Management
Act as senior delivery owner for enterprise clients during onboarding and implementation.
Manage senior client stakeholders across business, product, technology, data, marketing, and operations teams.
Conduct steering committee reviews, project status updates, and escalation discussions with client teams.
Ensure clients are trained, enabled, and set up to realize early value from Paytm AI agents.
Maintain high client confidence through structured communication, transparency, and timely issue resolution.
Risk, Issue, and Escalation Management
Identify delivery risks early across scope, integrations, timelines, data readiness, client dependencies, and product gaps.
Build mitigation plans and escalation mechanisms to avoid deployment delays.
Run root cause analysis for delivery delays, failed integrations, adoption gaps, or client escalations.
Work with product, engineering, pre sales, and business teams to resolve critical issues.
Maintain clear documentation of risks, decisions, open items, dependencies, and closure actions.
Process, Playbooks, and Scalability
Build standard onboarding playbooks, project templates, go live checklists, training material, and implementation SOPs.
Define delivery metrics such as time to onboard, milestone adherence, integration success rate, client readiness, go live success, and early adoption.
Create dashboards and review cadences to track implementation health across enterprise clients.
Improve onboarding processes continuously through post implementation reviews and client feedback.
Build scalable delivery systems that reduce dependency on individuals and improve implementation quality at scale.
Team Leadership and Cross Functional Collaboration
Lead and mentor Client Onboarding Managers across enterprise delivery workstreams.
Set clear goals, delivery standards, review mechanisms, and quality expectations for the onboarding team.
Work closely with Enterprise GTM, Pre Sales, Product, Engineering, Security, Legal, Finance, and Support teams.
Ensure clean handoffs across pre sales, sales, onboarding, support, and account management.
Build team capability in client communication, technical understanding, project management, and issue resolution.
Ideal Candidate Profile
8 to 10 years of experience in implementation delivery, customer onboarding, program management, customer success, solutions delivery, or enterprise technology roles.
Experience leading implementation or onboarding teams for SaaS, fintech, CRM, marketing technology, AI, automation, cloud, data platforms, or enterprise software products.
Strong understanding of APIs, system integrations, data flows, enterprise architecture, CRM systems, and deployment lifecycle.
Proven ability to manage enterprise client stakeholders and drive multi stakeholder implementation programs.
Strong program management skills with ability to manage multiple deployments, timelines, dependencies, and escalations.
Experience building delivery playbooks, SOPs, dashboards, review cadences, and implementation governance systems.
Strong communication and problem solving skills with ability to work across client, product, engineering, sales, and business teams.
High ownership mindset with comfort operating in fast moving and ambiguous environments.
Interest in AI agents, LLMs, automation, analytics, and enterprise digital transformation.
Skills and Qualifications
Strong implementation delivery and program management skills for enterprise technology products.
Good understanding of APIs, data integrations, CRM systems, databases, cloud platforms, and enterprise workflows.
Ability to build project plans, dependency trackers, risk logs, go live checklists, SOPs, and executive status updates.
Strong client communication skills with ability to manage senior stakeholders and escalations.
Strong team leadership skills with ability to manage Client Onboarding Managers and drive delivery discipline.
Strong analytical and problem solving skills with ability to identify root causes and drive corrective actions.
Comfort with tools such as Google Sheets, Slides, project management tools, documentation platforms, CRM tools, and AI enabled productivity tools.
Bachelor’s degree in Engineering, Business, Computer Science, or a related field. MBA or technical postgraduate degree is a plus.
Educational Qualification
Must have: Bachelor's degree from Tier 1 institutions such as IITs, SRCC, St. Stephen’s, etc.
Good to have: MBA from Tier 1 institutions such as IIM A, B, C or ISB
Rs 20000 - Rs 25000 per month
INVESTORIYA is hiring for the role of Telesales Executive! About the Company: INVESTORIYA is building a customer-focused team to support business growth through meaningful conversations and responsive service. We are looking for energetic professionals who can connect...SuggestedFull timeWork at officeRs 3 - 3.5 lakhs p.a.
...looking for a confident, enthusiastic, and target-oriented Customer Service Associate to join our team. The role involves managing B2B clients, understanding their business requirements, presenting suitable 360 digital marketing solutions, and converting qualified prospects...SuggestedImmediate startRs 20000 - Rs 25000 per month
...aviation training and manpower services in the required sector. At present, IGI Aviation is handling manpower & training requirements of 22 clients for passenger handling, customer, and cargo services at Delhi IGI Airport. Activity on Internshala Hiring since October 2026...SuggestedImmediate startRs 2.5 - 6.2 lakhs p.a.
Telecaller Start Date Starts Immediately CTC (ANNUAL) ₹ 2,50,000 - 6,20,000 ₹ 2,50,000 - 6,20,000 /year Experience...SuggestedImmediate start- Senior Manager leading customer training and Genesis programs for Intuitive Surgical in the APAC region. Responsible for developing training curricula, managing teams of trainers and field consultants, and driving adoption of robotic surgery technologies across customer accounts...Suggested
- ' : - ( - ) Experience: 8+ yrs Location: New Delhi Job Type: Full-time We are looking for an experienced Senior Operations & Technology Leader to lead and scale complex technology and IT service operations within a large, fast-paced organisation. The role...Full time
- ...successful deal closure. Maintain accurate sales forecasts, pipeline reports, and opportunity updates. Travel across India for client meetings, presentations, negotiations, and business development activities as required. Consistently work towards achieving individual...Long term contractFull time
Rs 1 lakh p.a.
...our IT Services team, focusing on voice-based interactions. In this pivotal role, you will serve as the primary point of contact for clients, ensuring their inquiries and issues are resolved efficiently. The position is critical for maintaining high customer satisfaction levels...Full timeRs 45000 - Rs 50000 per month
...Job Summary: ~ The Client Success Manager - SEO will be responsible for managing and nurturing client relationships, understanding client needs, and ensuring that the SEO strategies are aligned with their goals. The role involves close collaboration with the SEO team to deliver...Full time- ...Motivated and goal oriented. Candidate with good customer service skills would be preferred. Prior experience in customer service/client engagement in the education industry will be an added advantage. Understanding of marketing elements (including digital marketing)...Full time
Rs 2.4 - 2.64 lakhs p.a.
...understand their requirements. 2. Identify opportunities to upsell publishing, marketing, and promotional services. 3. Maintain strong client relationships to ensure customer satisfaction and repeat engagement. 4. Collaborate with internal teams to ensure smooth service...Immediate startWorldwideRs 4.2 - 5.4 lakhs p.a.
...Job 77 applicants About the job Key Responsibilities: 1. Engage new clients through calls and emails, providing tailored publishing solutions and accurate information to effectively onboard them 2. Cultivate and maintain strong relationships with both current and...Immediate startWorldwide- ...globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money...Permanent employmentWork at officeImmediate startWork from home
- ...Uttar Pradesh, India Work Arrangement: On-site Employment Type: Full-time About the Opportunity One of our banking clients is looking for an experienced professional to join its International Wealth & Premier Banking team as an AVP Premier Relationship Manager...Full timeLocal area
- ...Client Relationship Manager Location: Delhi, Delhi, India Work Arrangement: On-site Employment Type: Full-time About the Opportunity One of our banking clients is looking for a Client Relationship Manager to join their expanding team in Delhi. This...Full timeWork at officeLocal areaRelocation
- ...Executive We are looking for a confident and energetic Telecaller to handle customer calls, generate leads, follow up with potential clients, and maintain strong customer relationships. Key Responsibilities - Make outbound calls to potential and existing...Full timeRemote jobWork from home
Rs 2.4 - 3.5 lakhs p.a.
...ago Job 57 applicants About the job We are looking for a proactive, organized, and detail-oriented CRM executive to manage client interactions, ensure seamless coordination, and deliver an excellent post-sales experience. This role involves acting as the key point...Immediate startRs 3 lakh p.a.
...challenges. About the Role We are looking for a Customer Success Executive who is confident, proactive, and excellent at client communication. The candidate will be responsible for maintaining regular communication with clients, taking updates regarding pending...Full timeLocal area- ...for net-new logo generation. Land & Expand: Identify ideal client profiles, uncover new opportunities, and deepen Okta's footprint... ...drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to...Long term contractFull timeContract workTemporary workLocal areaWorldwide
Rs 2 - 3 lakhs p.a.
Actively hiring Customer Service Associate Start Date Starts Immediately CTC (ANNUAL) ₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year ...Immediate startRs 2.04 - 2.45 lakhs p.a.
...Oct' 26 Posted 4 days ago Job Be an early applicant About the job Key Responsibilities: 1. Manage lead management and client communication 2. Schedule appointments and follow up with clients 3. Maintain CRM and sales reporting Skill(s) required Effective...Immediate startRs 3 - 5 lakhs p.a.
Junior Telecaller Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 5,00,000 ₹ 3,00,000 - 5,00,000 /year Experience...Full timeImmediate start- ...actively identify, engage, and qualify potential customers to drive new business opportunities and support renewals with SMC-Corporate clients. The ideal candidate is results-oriented, proactive in lead generation, and passionate about driving business growth and...Work at officeWorldwideFlexible hours
Rs 15000 - Rs 20000 per month
...Development Representative (SDR). The ideal candidate will be responsible for generating and qualifying leads through outbound calls to B2B clients in the United States. This role requires excellent communication skills, confidence in speaking with decision-makers, and the ability...Permanent employmentFull timeWorking Monday to FridayShift workNight shift- We are looking for a Customer Engineering Manager who will be largely responsible for leading and supervising a team of engineers as they develop, test, modify, and create solutions to technical problems. You are expected to understand the business requirements, partner products...
- JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee...Full timeShift work
Rs 2 - 2.2 lakhs p.a.
...customer relation 2. Needs to talk to new leads and close 3. Needs to have a connection with social media managers send reports to clients and talk to clients to close the payments Skill(s) required Effective Communication English Proficiency (Spoken) Network...Immediate startRs 12000 - Rs 15000 per month
...seeking a talented Relationship Associate to join our team. As a key member of our sales department, you will be responsible for managing client relationships, providing sales support, and ensuring a high level of customer satisfaction. Key Responsibilities: 1. Develop and...Immediate startRs 5 - 6.5 lakhs p.a.
...issues. 4. Resolve queries related to Demat/DP accounts, holdings, balances, statements, and corporate actions. Skill(s) required Client Relationship Management (CRM) Customer Support Effective Communication English Proficiency (Spoken) MS-Office Sales Stock Trading...Immediate startRs 3 - 4 lakhs p.a.
Actively hiring Operations Executive- Customer Service Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /...Immediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Onboarding Director. Be the first to apply!
