ServiceNow Senior Analyst

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

We are looking for a highly skilled and experienced ServiceNow Senior Analyst specializing in Governance, Risk, and Compliance (GRC) with 4-6 years of experience. The successful candidate will play a crucial role in analyzing business needs, gathering requirements, and developing solutions to ensure our clients & GRC processes are efficient and compliant with regulatory standards. This role requires a deep understanding of the ServiceNow platform, excellent analytical skills, and the ability to collaborate effectively with stakeholders. The points listed below will guide you on the requirement for this role.
1. Partnering with business users to gather requirements to formulate business specifications and translating those into business functionality.
2. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.
3. Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirement statement.
4. Communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics.
5. Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
6. Understanding the long-term business objectives and suggesting strategies to meet those objectives, introducing innovations to business processes through technology if appropriate.
7. Assisting the enterprise’s business operations staff in developing context or other materials; recommending enhancements and identifying new business requirements.
8. Maintain current knowledge on the updates in ServiceNow and recommends upgrading to maintain efficient operation.
9. Works with IT applications analyst and programmers as necessary.
10. Develops, edits, and maintains operating procedures and standards manuals.
11. Conducts training sessions to implement new or improved systems and procedures.
12. Conducts meetings on all levels of management for purposes of presentation, reviews, approvals of recommendations, etc.
13. Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.
14. Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders, such as clients and internal team members.

Qualifications

1. Must be a Bachelors in Engineering, Bachelors in Technology, Master in Computer Applications, Bachelors in Computer Applications, Master in Technology, Masters in Business Administration or equivalent.
2. 4 - 6 years of experience in project management and Configuration or Administration of IRM, VRM modules of ServiceNow Platform.
3. Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog .