Office 365 Analyst

Its fun to work in a company where people truly BELIEVE in what they are doing!

Position Objective (The purpose of role in current business/market scenario):

Microsoft 365 Analyst to form a part of the Infrastructure Support team to provide technical expertise in the support of this Halma Microsoft 365 single tenant.
This is a proactive role and the successful candidate will have strong analytical collaborative and troubleshooting skills with a desire for process improvements.

Responsibilities (KRAs / deliverables/job expectations):

Operate M365 ecosystem with strong focus in Messaging Collaboration and Unified Communications.
Apply advanced technical skills and knowledge to collect needed information and resolve issues presented by the subsidiary IT managers and end users.
Executes service requests operational tasks defined or not defined maintenance and deployment activities requiring from basic to advanced level of technical competency
Develop and document best practices for managing the Microsoft 365 application
Provide advice and training to peers on various Microsoft 365 applications
Assist in the management and maintenance of the global Microsoft 365 environment.

Critical Success factors (critical / high impact aspects of role):

Works in shifts covering 24x7 global IT operations
The technologies used are as follows:
Exchange Online SharePoint Online OneDrive OneNote Outlook Web Outlook Client Teams Teams Telephony Viva Engage Planner Microsoft 365 licensing Microsoft Entra ID Power BI Power Automate Power Apps.
Being able to identify problems from recurring Microsoft 365 incidents and provide resolution in a timely manner
Collaborate with internal support groups and Microsoft support team to align on escalations and resolve complex system bugs that were reported by customers.
Communicates with appropriate people using most effective medium whenever there is an issue or a possible outage of service. This includes notification when issue or outage has been resolved.
User administration knowledge on Power Platform Dynamics and Azure Dev Ops.

Academic qualification:

B.E./BTech Computer Science/IT preferred.
Relevant Microsoft certifications such as:
MS 900 - Microsoft 365 Certified: Fundamentals
MS 700 - Microsoft 365 Certified: Teams Administrator Associate
ITIL certification preferable.

Experience (exposure):

Total experience 3-5 yrs.

Key attributes (critical functional competencies):

Able to work independently in a shift and as part of a team.
Focused decisive and goal oriented.
Collaborator.

Competencies (fundamental skills and attitudes):

Excellent oral and written skills
Approachable open minded and considerate to others opinion
Excellent problem - solving and analytical skills

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

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Required Experience:

IC