Sr. Engineer, Advanced eCommerce Support

The Opportunity:

Avantor is looking for Sr. Engineer of Advanced eCommerce Support responsibilities focus primarily on SAP Commerce Cloud and include maintaining the platform, optimizing site speed and reliability, monitoring site performance, troubleshooting issues, solving problems, documenting resolution and working with the SaaS supplier.

As a member of our Advanced Application Support team, you will be responsible to monitor and maintain the efficiency of our global Ecom applications. In this role, your duties will include reporting to the Senior Manager of IT Services, performing successful code migrations, provide IT support to our customers to help ensure maximum availability of Ecom websites.

MAJOR JOB DUTIES AND RESPONSIBILITIES:

• Ensure seamless customer experience focusing on the eCommerce platform enhancement and business requirements.
• Consistently collaborate with product, supplier and operations team to evaluate and support business demands.
• Provide support for the production and non-production instances of the eCommerce website in SAP Commerce Cloud & AWS, maximizing availability, optimizing website performance and scalability.
• Consistent evaluation of site performance through monitoring and configuration tools.
• Monitor and resolve critical alerts/incidents, troubleshoot failed scheduled jobs and monitor application health. Adherence to KPI/SLAs.
• Troubleshoot bugs, outages, issues related to user accounts, storage, performance, application, and 3rd party APIs.
• Ensure applications are up to date with the latest versions, and address security vulnerabilities promptly.
• Liaise with vendor for business-critical incidents/requests and co-ordinate resolution.
• Create automated scripts for WebLogic/Jboss domains.
• Migrate codes across environments to ensure continued and synchronized functionality using CI/CD pipelines (Jenkins) and co-ordinate new projects.
• Perform various maintenance tasks such as patching, upgrades, testing & code deployments including validations.
• Collaborate with various IT teams and operations teams to resolve issues impacting customer experience.
• Identify change approval requests, perform risk assessments ensuring minimal disruption.
• Maintain and update technical documentation and system configurations.
• Flexible working in night shifts and availability for on-call duty including weekends on a rotational shift basis.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree and equivalent experience within an enterprise level corporate IT environment is required.
• Three years of working Linux experience is required.
• SQL and Windows experience is required.
• Proficiency in MS Excel and other Office products is required.
• Working knowledge on AWS fundamentals, Kubernetes and Dynatrace is highly preferred.
• SAP Commerce Cloud experience is highly preferred.
• Cloudflare experience is highly preferred.
• Proficiency in Jenkins, JBoss, Tomcat and Ngnix is preferred.
• IT support of other Business Applications, including SAP ERP, is preferred.
• RHCA certificate is preferred.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Proficiency in installation and configuration of middleware application servers such as WebLogic/ Solr search/ JBoss EWS / wildfy and mod jk load balancer is highly preferred.
• Proficiency in CI/CD methodologies including Jenkins and AWS code pipeline is highly preferred.
• Convergent thinkers who analyze a high volume of technical data (the Log Files, Thread Dumps, JVM Dumps, Exception Stack Traces etc) and convert information into action are highly preferred.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation