Senior ServiceNow AI & CSM Developer
DataLunix
Role Overview
DataLunix is looking for a Senior ServiceNow CSM + GenAI Developer to lead enterprise CSM implementations with a strong focus on AI-driven capabilities. You will design and deliver scalable ServiceNow solutions integrating Now Assist, AI Agents, Virtual Agent, and Generative AI — directly impacting customer experience and operational efficiency for our enterprise clients.
Immediate joiners preferred (15 days or less).
Key Responsibilities
- Design, develop, and implement ServiceNow CSM solutions including platform configuration, custom development, and workflow automation
- Build and configure AI capabilities: Now Assist (Case Summarization, Reply Drafts, Next-Best Actions), AI Agents, Virtual Agent, Agent Assist, and AI Search
- Configure Generative AI Controller integrations with LLM providers; define AI guardrails, prompt templates, and governance policies
- Develop REST API integrations with third-party systems and lead data migration from legacy platforms
- Create Business Rules, Script Includes, UI Actions, Client Scripts, and Flow Designer workflows
- Conduct code reviews, unit testing, and support ATF-based automated testing
- Manage deployments across Dev, Test, and Production environments
- Mentor junior developers and maintain technical documentation
Required Skills
- 7+ years of ServiceNow development experience
- Strong hands-on expertise in ServiceNow CSM and platform development
- Experience with Now Assist, AI Agents, Virtual Agent, and AI Search
- Proficiency in JavaScript (Glide API), REST APIs, Flow Designer, and ATF
- Experience with Prompt Engineering: context management, grounding strategies, reusable prompt libraries
- Familiarity with Generative AI Controller and LLM integrations within ServiceNow
Required Certifications
- ServiceNow CSA
- ServiceNow CAD
- CIS-CSM
Preferred
- Now Assist / GenAI Certifications
- Predictive Intelligence or Virtual Agent Certifications
- Experience with Workflow Data Fabric
Vacancy posted 7 days ago
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