Customer Support
Full-time
Skyleaf
Roles & Responsibility
Act as the first point of contact for customer inquiries related to application usage, data discrepancies, integration issues, and real-time monitoring.
Troubleshoot and resolve product-related technical issues in coordination with development and QA teams. Manage support tickets, prioritize issues based on impact, and ensure timely resolution. Guide customers through onboarding, application setup, API integration, and usage best practices. Provide training, documentation, and support resources to help customers effectively use the platform. Collaborate with product teams to relay customer feedback, usability issues, or potential feature improvements. Monitor platform performance metrics and proactively identify anomalies or outages. Ensure compliance support by helping customers understand reporting tools and dashboards aligned with CPCB / SPCB / EPA norms. Maintain accurate logs and knowledge base articles for recurring issues and resolutions.Requirements
- Bachelor’s degree in Engineering (Electronics, Instrumentation, Mechanical, Environmental, or similar).
- 2–5 years of experience in technical/customer support, preferably in industrial systems, instrumentation, or emission monitoring domain.
- Strong understanding of emission monitoring technologies, CEMS, AQMS, and related regulatory standards (e.g., CPCB, EPA).
- Hands-on experience with industrial software tools, PLCs, or SCADA will be an added advantage.
- Excellent problem-solving and analytical skills.
- Clear communication (verbal and written) and interpersonal skills.
- Ability to work independently as well as within a team.
- Willingness to travel occasionally to customer sites (if required).
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Support in Gurgaon vacancy
- Customer Success Executive Start Date Starts Immediately... ...powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions...SuggestedImmediate start
- ...with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking... ...with CRM platforms (Salesforce, HubSpot, etc.) and customer support/ticketing tools ~ Proven ability to manage customer relationships...SuggestedWorldwide
Rs 3 - 4.2 lakhs p.a.
Customer Care Executive Start Date Starts Immediately... ...Client Relationship Client Relationship Management (CRM) Customer Support Earn certifications in these skills Who can apply Only...SuggestedImmediate startRs 1.2 lakh p.a.
...The Role: The Customer Relationship Management Executive will be responsible for managing and enhancing customer relationships to drive... ...: You will work closely with the sales, marketing, and customer support teams. Ideal Profile : The ideal candidate will possess a...SuggestedPermanent employmentFull timeRemote jobFlexible hours- ...configuration of the platform.•Work closely with internal technical teams to customize platform features, integrate with existing client systems, and meet specific business requirements.Customer Support & Relationship Management:•Act as the primary point of contact for clients...SuggestedFull time
- ...and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector. About the Role... ...looking for a highly professional and experienced Assistant Manager-Customer Success at Moove. They will be charged with leading the team...Remote job
Rs 11.5 lakh p.a.
...Job Title: Customer Success Associate – Italian (C1) Work Mode: Work From Office Location: Gurgaon Key Responsibilities Handle customer queries and provide support in Italian (written & verbal). Communicate in English when required for internal coordination...Full timeRelocation packageWork at officeShift work- ...leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites... ...ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values -based...Shift workRotating shift
- Senior Customer Support Executive Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary...Immediate start
- ...Job Description – Customer Care Executive Qualification: Any Graduate / 12th + Diploma; prior experience in customer service or BPO preferred... ...Home Experience: #1 – 3 yrs. of experience in customer support, tele-calling, or a BPO environment # Prior experience with...Remote jobWork from home
Rs 3 - 4 lakhs p.a.
? Hiring Alert | Technical Customer Support Executive ? ? Location: Gurgaon ? Role: Technical Customer Support Executive ? Experience: Minimum 6 Months ? CTC Offered: Up to ₹4 LPA CTC ? Working Days: 5 Days We are looking for candidates with hands...Full timeShift work- ...About the Team DoorDash's Customer Experience & Integrity (CXI) team owns the customer support experience for one of the largest last-mile logistics platforms in the world. Within CXI, the Partner Success team manages our global network of BPO partners — 10K+ agents across...Full timeLocal areaRemote job
- Customer Relationship Management Manager Start Date Starts Immediately... ...Emails * Provide timely, professional, and empathetic customer support. * Assist customers with order-related concerns and product queries...Full timeWork at officeImmediate start
- Hiring: Customer Service Representative (CSR) Location: Gurgaon Experience: 0-2 Years At Lawyered, we are committed to delivering exceptional... .... * 0-2 years of experience in Customer Service, Customer Support, or a similar role. * Excellent verbal and written...
Rs 2.16 - 2.76 lakhs p.a.
...Actively hiring Customer Support Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 2,16,000 - 2,76,000 ₹ 2,16,000 - 2,76,000 /year...Immediate startShift workWeekend workRs 3 - 5 lakhs p.a.
Customer Experience Associate Start Date Starts Immediately... ...customer inquiries, resolve complaints, and provide personalized support to enhance the overall customer experience. 2. Collaborate closely...Immediate start- ...create safer, more civil shared experiences for everyone. As a Support Escalations Specialist, you will be an early member of our... ...community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all...Visa sponsorshipWork at officeLocal areaWorking Monday to FridayWeekend work
$ 1000 per month
Role Description This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist... ...hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address...Long term contractFull timeFor contractorsRemote job- ...Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala,... ...Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion,...
- ...on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution.... ...the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product...Visa sponsorshipWork at officeLocal areaWorking Monday to Friday
- ...agents handling US shipper interactions, ensuring high-quality customer service across all touchpoints. Monitor and drive team performance... ...QA, AHT, productivity, and SLA adherence. Provide real-time support to agents on calls, guiding them through queries, complaints,...Permanent employmentFull timeNight shift
Rs 3.8 - 4.5 lakhs p.a.
...7. Responsible to generate business leads which will eventually convert into business sale. 8. Supporting delegates through the registration process, after sales customer support etc Skill(s) required Email Marketing LinkedIn Marketing Salesforce Earn certifications...Immediate startWorldwideFlexible hours- Job Overview :The Technical Support Manager will lead and oversee the daily operations of the technical support department. This role will be responsible for ensuring that customer issues are addressed efficiently and effectively, while also managing a team of support engineers...
Rs 6 - 8 lakhs p.a.
JOB DESCRIPTION As a Customer Success Manager for our IT Services business, you will be responsible for ensuring customer satisfaction,... ...RESPONSIBILITIES 1. CLIENT ONBOARDING AND RELATIONSHIP MANAGEMENT • Support and manage the onboarding process for new clients, ensuring a...Long term contractFlexible hours- ...Customer Success Manager (Fixed Term) Position Summary The Customer Success Manager (CSM) will be responsible for driving customer... ...Conduct regular business reviews and customer check-ins. Support onboarding and activation of new customers. Identify opportunities...Long term contractFixed term contract
Rs 2 lakh p.a.
Care & Support Executive Start Date Starts Immediately... ...any concerns immediately. Skill(s) required Computer skills Customer Support Emotional intelligence Interpersonal skills Problem Solving...Part timeLocal areaImmediate start- Job Title : Service Desk Analyst (L1 Support)Experience : 2-4 YearsLocation : Bangalore / Hyderabad / GurgaonJob Summary :We are looking... ...Maintain accurate ticket updates and documentation.- Deliver excellent customer support.Required Skills :- 2-4 years of Service Desk or IT...
- ...Job Be an early applicant About the job HYTORC is supporting the expansion of our authorized partner, SS Engineering Solutions... ...offers a strong mix of technical application, field sales, and customer engagement within heavy industry. Role Overview As a...Immediate start
Rs 3 - 5 lakhs p.a.
...Actively hiring Customer Support Executive ( Blended Process ) Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 5,00,000 ₹ 3,00,000 - 5,0...Immediate startFlexible hours- ...Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries...Permanent employmentFull timeNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support. Be the first to apply!
