International Customer Service & Technical Support Executive
Rs 9 lakh p.a.Full-time
Gratitude Inc
Location: Hyderabad | Grade: BPO Z/1/2/3 | Salary: Up to ₹9 LPA |
JOB DESCRIPTION
We are hiring Customer Service Executives (CSR) and Technical Support Executives (TSR) with international voice experience to support global customers across phone and chat channels. This role is ideal for candidates with excellent English communication skills (C1 CEFR preferred) and a strong customer-first mindset.
KEY RESPONSIBILITIES
First Call Resolution: Efficiently handle customer queries and resolve issues during first contact wherever possible Deliver exceptional customer experiences that balance technical support and sales objectives Case Documentation & Tracking: Record all customer interactions accurately within the CRM system and follow through on open cases within 24 hours Problem Solving: Utilize product knowledge, user guides, and reference materials to solve known customer issues Operational Excellence: Work towards achieving operational goals while adhering to all processes and procedures Goal Orientation: Focused on meeting or exceeding sales targets and KPIs Technical Support (for TSR candidates): Diagnose and troubleshoot technical issues, convey technical information clearly and concisely
QUALIFICATIONS Education:
Graduate from a reputed university or equivalent experience in a relevant field — required Undergraduate with 18 months of relevant experience — acceptable Language Requirements: Global English: C1 or higher using the CEFR framework (Excellent communication skills are a must; C1 is good to have) EMEA Languages: C1 or higher for the primary language; English needs to be B2 Communication Skills (Critical Requirement): Exceptional verbal and written communication skills for global customers across phone and chat Ability to convey technical information in a clear, concise, and customer-friendly manner Strong active listening and empathy Skilled in managing tone and maintaining professionalism during escalated interactions Problem Solving (Must Have): Strong analytical and diagnostic skills — ability to identify the problem area through targeted questions and determine root cause for effective troubleshooting WHY JOIN US?
Salary up to ₹9 LPA Prime Hyderabad location Career growth in international voice customer service and technical support Exposure to global customers and multiple channels Dynamic and supportive team environment
Vacancy posted 1 day ago
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