ServiceNow Assist Architect - ITSM Frameworks

Job Summary :We are seeking a highly skilled ServiceNow Now Assist Architect to lead the design, implementation, and optimization of AI-driven solutions within the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow architecture along with hands-on experience in Now Assist (Generative AI capabilities), enabling intelligent automation, improved user experience, and operational efficiency.Key Responsibilities :- Architect and design scalable solutions leveraging ServiceNow Now Assist capabilities across modules such as ITSM, HRSD, CSM, and more- Lead the implementation of Generative AI features including virtual agents, text summarization, content generation, and intelligent search- Collaborate with business stakeholders to identify AI-driven use cases and translate them into technical solutions- Define best practices, governance models, and architectural standards for AI adoption on the ServiceNow platform- Integrate ServiceNow with external systems and AI/ML services where required- Ensure data security, compliance, and ethical use of AI within solutions- Provide technical leadership, mentorship, and guidance to development teams- Conduct performance tuning, troubleshooting, and continuous improvement of AI-enabled workflows- Stay updated with the latest ServiceNow releases and AI innovationsRequired Skills & Qualifications : - 8+ years of experience working with ServiceNow platform architecture and development- Hands on experience with Now Assist (ServiceNow Generative AI capabilities)- Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM- Experience with Virtual Agent, Flow Designer, IntegrationHub, and scripting (JavaScript, Glide APIs)- Understanding of AI/ML concepts, NLP, and Generative AI applications- Experience with REST/SOAP APIs and third-party integrations- Strong problem-solving and analytical skills- Excellent communication and stakeholder management skillsPreferred Qualifications :- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)- Certifications in ServiceNow (CSA, CIS modules)- Experience working with cloud platforms (AWS, Azure, GCP)- Exposure to enterprise AI governance and responsible AI frameworksKey Competencies :- Solution Architecture- AI Strategy & Implementation- Stakeholder Collaboration- Innovation & Continuous Improvement- Leadership & Mentorship (ref:hirist.tech)