Senior Analyst - Benefits Support Management

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Gallagher Center of Excellence is seeking to hire a Service Support Associate for the Insurance vertical. As part of this role, the Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management (Census, SBC, SPD, Carrier Proposals, etc.). You will collaborate with Client Managers to ensure timely completion of tasks for ~35 accounts. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Strong organizational, time management, and problem-solving skills are essential for managing multiple tasks and delivering high-quality support.

Responsibilities:

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support.
• Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
• Ensure end-to-end support of the policy lifecycle services.
• Assume the role of Client Associate (~35 accounts) at the branch.
• Conduct end-to-end renewal activities as a US Health Insurance domain expert.
• Coordinate with internal operations teams to complete renewal activities on time.
• Handle queries effectively to minimize rework at the service center.
• Identify risks and issues and navigate them to successful resolution.
• Maintain strong time management and organizational skills.
• Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
• Understand and complete renewal activities documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

Qualifications:

• Minimum Required Degree: Bachelor’s Degree
• Preferred Degree: Master’s Degree

Certificate(s)/Special Training:

• US Health Insurance Domain certification preferred (e.g., ACSRL).

Experience ( Career Level Guide):

• Graduate with 3-5 years of experience in the insurance domain.
• Additional experience in transitioning or onboarding services, serving as a SPOC, and onshore travel is an advantage

Knowledge, Skills, and Abilities:

• Advanced computer skills (Outlook, Word, Excel, PowerPoint).
• Interpersonal skills to foster strong relationships.
• Insurance domain knowledge.
• Proactive and self-reliant approach to problem-solving.
• Strong organizational and time-management skills

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community  to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)