IVF Senior Services Engineer

IVF Senior Services Engineer

Start Date

Starts  Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

3 year(s)

3 year(s)

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Posted 1 day ago

Job

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About the job

Job Title:

Senior Engineer IVF Service

Department:

Technical Service Womens Health & Fertility Solutions

Location:

Vapi, Gujarat

Reports To:

Manager / Senior Manager Technical Service

Job Purpose:

To provide installation, commissioning, preventive maintenance, calibration, troubleshooting, validation, complaint handling, spare parts management, and post-sales technical support for IVF laboratory equipment including incubators, time-lapse imaging systems, IVF workstations, gas control systems, cryopreservation systems, and related Assisted Reproductive Technology (ART) devices. The role ensures maximum equipment uptime, customer satisfaction, regulatory compliance, and adherence to global service standards followed by leading IVF technology companies.

Key Responsibilities:

1. Service Operations & Service Delivery Management
2. Support and execute the organization's service delivery framework for IVF and ART equipment.
3. Coordinate with regional service teams, distributors, application specialists, sales teams, and global technical support teams.
4. Ensure adherence to service response timelines, escalation procedures, and service level agreements (SLAs).
5. Maintain service quality standards across installation, preventive maintenance, corrective maintenance, and customer support activities.
6. Participate in continuous improvement initiatives to enhance service effectiveness and customer satisfaction.
7. Installation, Commissioning & Site Readiness
8. Conduct pre-installation site assessments and readiness evaluations.
9. Verify electrical, environmental, gas supply, networking, and infrastructure requirements before installation.
10. Coordinate equipment delivery, logistics, installation schedules, and customer readiness activities.
11. Install, commission, and validate IVF laboratory equipment at customer sites.
12. Perform Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) activities.
13. Configure equipment parameters and verify operational performance.
14. Conduct customer acceptance testing, qualification, and equipment handover.
15. Provide user training to embryologists, clinicians, biomedical engineers, and laboratory personnel.
16. Preventive Maintenance & Calibration
17. Develop and execute preventive maintenance schedules as per manufacturer recommendations.
18. Perform preventive maintenance on IVF incubators and associated laboratory equipment.
19. Calibrate temperature, CO, O, humidity, airflow, pressure, and environmental monitoring systems.
20. Conduct routine inspections, system health checks, alarm verification, and performance qualification activities.
21. Replace preventive maintenance kits, filters, sensors, UV lamps, pumps, and wear-and-tear components.
22. Analyze service history and equipment performance trends to improve reliability and lifecycle performance.
23. Maintain calibration records, maintenance logs, and service documentation.
24. Breakdown Maintenance & Troubleshooting
25. Diagnose and resolve electrical, electronic, software, mechanical, pneumatic, refrigeration, and communication-related issues.
26. Perform root cause analysis (RCA) for recurring equipment failures.
27. Repair or replace defective components and assemblies.
28. Support emergency service calls and critical laboratory situations.
29. Minimize equipment downtime through effective troubleshooting and corrective actions.
30. Coordinate with engineering teams for advanced technical issue resolution.
31. IVF Equipment Technical Support
32. Provide onsite, telephonic, and remote technical support to customers.
33. Support operation and maintenance of:

• IVF Incubators
• Time-Lapse Embryo Monitoring Systems
• IVF Workstations
• Laminar Flow Systems
• Micromanipulators
• Gas Mixing & Monitoring Systems
• Cryopreservation Equipment
• Environmental Monitoring Systems
• Support software upgrades, firmware updates, and system enhancement activities.
• Coordinate with global technical teams for advanced troubleshooting and technical escalations.

1. Complaint Handling & Technical Escalation Management
2. Receive, document, investigate, and resolve customer complaints in a timely manner.
3. Perform structured root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
4. Maintain complaint records and ensure closure within defined timelines.
5. Escalate critical technical issues to engineering, quality, regulatory, and management teams as required.
6. Support field corrective actions, product improvement initiatives, and recall activities when necessary.
7. Ensure compliance with complaint handling procedures under ISO 13485 and applicable medical device regulations.
8. Validation, Quality & Regulatory Compliance
9. Support equipment qualification, validation, and verification activities.
10. Ensure compliance with ISO 13485, IEC standards, Medical Device Rules, and laboratory quality requirements.
11. Maintain service reports, qualification records, validation reports, and calibration certificates.
12. Participate in CAPA reviews, audits, inspections, and quality system activities.
13. Maintain complete traceability and documentation throughout the equipment lifecycle.
14. Spare Parts & Inventory Management
15. Maintain optimum inventory levels of critical and fast-moving spare parts.
16. Forecast spare requirements based on installed base, equipment lifecycle, and service trends.
17. Monitor spare consumption, stock movement, and replenishment cycles.
18. Coordinate with procurement, supply chain, and global suppliers for timely spare availability.
19. Ensure traceability and documentation of replaced components and service kits.
20. Support warranty management and spare parts cost optimization initiatives.
21. Post-Sales Support & Customer Lifecycle Management
22. Serve as the primary technical support contact throughout the product lifecycle.
23. Support Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), and extended warranty programs.
24. Conduct periodic customer visits to assess equipment performance and customer satisfaction.
25. Provide refresher training and application support to IVF laboratory personnel.
26. Support software upgrades, hardware updates, retrofits, and product enhancement programs.
27. Identify opportunities for service contracts, upgrades, replacement equipment, and value-added services.
28. Ensure a world-class post-sales support experience aligned with global IVF industry standards.
29. Documentation & Reporting
30. Prepare installation reports, service reports, preventive maintenance reports, calibration certificates, qualification records, and validation documents.
31. Maintain service records in CRM and service management systems.
32. Track service KPIs, complaint trends, spare utilization, and equipment performance metrics.
33. Submit periodic service performance reports and management dashboards.
34. Ensure documentation compliance with quality management system requirements.

Qualifications and Experience:

B.E. / B.Tech in Biomedical Engineering, Electronics, Instrumentation, Electrical Engineering, Mechatronics, Medical Electronics, Biotechnology Instrumentation, or related discipline.

38 years of experience in medical device service engineering.

Experience in IVF, fertility, embryology laboratory equipment, laboratory instrumentation, life science equipment, diagnostics, or healthcare devices preferred.

Experience servicing incubators, environmental control systems, laboratory automation equipment, or precision medical devices is highly desirable.

Skills and Competencies:

Strong knowledge of biomedical, electronic, electrical, and instrumentation systems.

Expertise in calibration of temperature, gas, humidity, airflow, and environmental monitoring systems.

Understanding of electrical, electronic, mechanical, pneumatic, refrigeration, and gas control systems.

Ability to troubleshoot hardware, software, communication, and network-related issues.

Knowledge of validation and qualification protocols (IQ/OQ/PQ).

Familiarity with ISO 13485, CAPA, complaint handling, and medical device quality systems.

Strong customer service, communication, and technical presentation skills.

Good documentation, reporting, and analytical capabilities.

Ability to work independently in a customer-facing environment.

Willingness to travel extensively across India and internationally as required.

Key Performance Indicators (KPIs):

Equipment uptime and service response compliance.

First-Time Fix Rate (FTFR) and First Pass Resolution (FPR).

Installation completion and customer acceptance success rate.

Preventive maintenance and calibration completion rate.

Complaint closure turnaround time. Click on apply to see more..

Earn certifications in these skills

+ 1 more skills

Who can apply

Only those candidates can apply who:

1. have minimum 3 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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