Security Officer

Job Description

Prime Function:

• Supervise, instruct and coordinate the activities of Security Associates.
• Monitor and arrange shift activities according to schedule requirements and team availability.
• Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.
• To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
• Serve as a principal source of information on rules and procedures governing security and parking operations.
• Ensure compliance with established rules and regulations.
• Any matter which may effect the interests of Ibis should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that the team is trained on all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Keep Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department.
• Oversee the work of all employees and ensure that areas are being properly patrolled.
• Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information.
• Operate and monitor control panels, alarms and related security equipment.
• Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems.
• To inspect the various security posts
• To frisk any employee for security purpose. ( All male employee to be frisked by male guards and lady employees to be frisked by lady guards only)
• Patrol the assigned area & check for suspicious occurrences and also ensure that the parking rules and regulations are enforced.
• To provide work guidance, instruction, or orientation to the Security Associates.
• To handle guest complaints.
• Ensure to alert the police, ambulance and/or fire service when necessary.
• Ensure to abide by the mission statement of Ibis Kochi . Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Minimum 3-5 years of experience as Security in Hotel Operations.
• Certification in First Aid
• Strong knowledge of security protocols, procedures, and best practices
• Excellent observation skills and attention to detail
• Proficiency in computer applications, including Microsoft Windows and security management systems
• Outstanding interpersonal and communication skills, with the ability to interact professionally with diverse groups of people
• Demonstrated ability to remain calm, make sound decisions, and take appropriate action in emergency situations
• Physical fitness and ability to stand for extended periods and perform security-related duties
• Strong problem-solving skills and the ability to think critically in high-pressure situations
• Excellent written communication skills for preparing clear and concise reports
• High level of integrity, reliability, and discretion