Senior Operations Insights Specialist

About the Role

As the APAX markets continue to grow in scale and strategic importance, the L&H Operations Insights team sits right at the heart of that momentum. In this role, you will be a key contributor to enhancing client service delivery and strengthening operational efficiency by combining deep data expertise with sharp business acumen to drive decisions that matter. From advanced validation and regulatory reporting to financial monitoring and automation, your work will have real, measurable impact across the Asia Pacific and ANZ regions.

Key Responsibilities

Data Quality & Risk Management

• Identify risks and process gaps and recommend monitoring tools and controls to strengthen governance across TA Operations, Operations Insights and Stargate or data-related projects and initiatives
• Drive data quality improvements in collaboration with enabling teams to reduce risk exposure and optimize resource utilization
• Provide audit and regulatory support by coordinating with TA Operations, Regional Relationship Managers and local or branch-level auditors

Advanced Validation & Reporting

• Manage regulatory reporting requirements for APAX and ANZ, including VAT/GST and APRA-related submissions
• Review contractual agreements and perform detailed validations related to premiums, claims and underwriting clauses for APAX and ANZ
• Prepare product-level summaries to generate actionable insights for Operations, Portfolio Management, Actuarial and Product teams
• Validate new business deals and complex treaties , support actuarial modelling across the Asia region
• Perform premium rate and complex data validations using Python, SQL, and formula-driven logic to identify variances and provide quality assurance
• Support automation initiatives by defining validation logic, contributing to coding and data structuring and enhancing end-to-end validation workflows
• Develop dashboards and insights using Power BI and other visualization tools to communicate findings clearly and effectively

Financial Monitoring

• Support Actuarial and Finance teams with financial monitoring for the L&H business
• Conduct financial comparisons including Actuals vs. Estimates, Actuals vs. Actuals and Cash flow variance analysis, collaborating across teams to resolve discrepancies
• Lead quarterly monitoring activities and prepare reports supporting regional closing cycles
• Analyze revenue trends and key statistical metrics during periodic closing
• Perform pre- and post-closing activities and publish control and monitoring reports
• Compare new business volumes with client-reported data to support accurate financial projections
• Conduct simplified lapse studies to identify early warning indicators and highlight business-impacting trends

About the Team

The L&H Operations Insights team is an integral part of Life & Health Operations, playing a pivotal role in delivering high-quality operational insights, maintaining robust financial controls and enabling proactive risk mitigation. With the growing scale and complexity of APAX markets, the team ensures agility, client-centricity and proactive performance monitoring across key portfolios. We are a collaborative, multicultural group that values curiosity, accountability and continuous improvement - we take pride in the meaningful contribution we make to the broader L&H business.

About You

You are an analytical thinker and a confident communicator who brings both technical depth and business perspective to everything you do. You are comfortable navigating complexity, challenging the status quo and working across diverse, cross-functional teams in a virtual environment. You take ownership of your work, lead with integrity and are motivated by delivering outcomes that genuinely make a difference for clients and the business.

We are looking for candidates who meet these requirements:

• 4–6 years of experience in Life & Health Insurance or Reinsurance, preferably with exposure to Financial Planning and Analysis
• Strong technical proficiency in Excel, SAS/SQL and Stargate, with demonstrated ability to perform complex data validations and financial analysis
• Advanced analytical skills with a solid understanding of L&H concepts and an end-to-end value chain perspective
• Regulatory and audit experience , including familiarity with VAT/GST, APRA submissions, or similar compliance frameworks
• Bachelor's or Master's degree in Actuarial Science, Finance, Accounting, Insurance or related field. IFRS 17 knowledge or certification is preferred

These are additional nice to haves:

• Experience with Python, Machine Learning or AI tools for data analysis and automation
• Proficiency in Power BI or other data visualization platforms to build dashboards and communicate insights
• Stakeholder management experience across multicultural and cross-functional teams in a virtual or matrixed environment
• Experience in coaching or mentoring team members or prior involvement in project management, stakeholder engagement or training initiatives
• Familiarity with actuarial support or collaboration with Actuarial and Finance teams
• An agile mindset with the ability to manage multiple workstreams simultaneously while maintaining a strong sense of accountability and commitment

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.