Customer Care Executive - Call Centre - Vikhroli
Rentokil Initial
About the Role:
● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
● Needs to achieve monthly sales collection targets
Requirements
Key Result Areas:
● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
● Ensure to maintain CRM quality standards in each customer communication.
● Adhere to the benchmark & SOP prescribed in the training.
● To Provide accurate information to all callers & resolve queries raised during the calls
Competencies (Skills essential to the role):
● Attentiveness.
● Excellent telephone skills
● Clear communication skills
● Ability to use positive language.
● Time management skills and Good Typing speed
● Good interpersonal skills and ability to work with internal & external team
● Data Analysis
Educational Qualification / Other Requirement:
● Graduation
● Liking for Telesales
Role Type / Key working relationships:
● Individual Contributor
● Internal team
● External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
- ...ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to... ...best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a...SuggestedFull timeShift work
- Telesales Executive Start Date Starts Immediately... ...Projects across India. Key Responsibilities Make outbound calls to prospective clients and generate new business leads. Identify...SuggestedFull timeImmediate start
- ...with the inbound inquiries, referrals & research based potentials. Get to the decision maker. Marketing Heads, CMOs, founders. Cold calls, LinkedIn, email, WhatsApp, walk-ins, industry events. We do not prescribe the method, we look at the meetings. Sit in the pitch....SuggestedFull timeImmediate start
- ...in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our... ...business require stronger end-to-end ownership of customer order execution, demand-supply alignment, inventory optimization, and cross-...SuggestedRemote jobWork at officeWorking Monday to Friday
Rs 7.8 - 8.4 lakhs p.a.
...manage day-to-day accounting and finance activities for the organisation. Handle overall accounts and site/project-wise or cost-centre-wise accounting . Coordinate with vendors regarding invoices, payments, outstanding balances and account reconciliation. Manage...SuggestedFull timeImmediate startWeekday work- ...sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or...Full timeWork at officeRemote jobFlexible hours
Rs 2.16 - 3.84 lakhs p.a.
...Actively hiring Customer Acquisition Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 2,16,000 - 3,84,000 ₹ 2,16,000 - 3,84,000 /year...Immediate startRs 2.64 - 4 lakhs p.a.
Customer Service Executive Start Date Starts Immediately CTC (ANNUAL) ₹ 2,64,000 - 4,00,000 ₹ 2,64,000 - 4,00,000 /year...Immediate startRs 5 - 13 lakhs p.a.
...full-time We are looking for an experienced Key Account Executive – Modern Trade to manage and grow relationships with major modern... ...visibility, pricing, trade schemes, and commercial terms with customers. Prepare and execute annual, quarterly, and monthly business...Full timeWeekday work- ...global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society. JOB LOCATION : Location: Mumbai (with relocation flexibility across the West region as required) Mobility...Relocation
- ...with us everyday, helping increase their monetization & overall profitability. Troubleshooting & problem solving the daily incoming customer queries based on issues such as product feature implementation or performance of their accounts, being very accessible & hands on -...Local areaImmediate startWorldwide
- ...create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role:... ...planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development...Full timeWork at officeRemote jobFlexible hours
- ...carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce,... ...translate the same into actionable items. Good Executive Presence and strong communication skills; ability...Full timeTemporary workWorldwide
Rs 3.6 - 6 lakhs p.a.
Senior Account Manager Start Date Starts Immediately CTC (ANNUAL) ₹ 3,60,000 - 6,00,000 ₹ 3,60,000 - 6,00,000 /year ...Work at officeImmediate start- ...SLSQ427R624 As an Enterprise Account Executive at Databricks, you are a sales professional... ...how to sell innovation and change through customer vision expansion and can guide deals... ...where everyone can excel. We take great care to ensure that our hiring practices are inclusive...Local areaWorldwide
Rs 3.6 - 4.8 lakhs p.a.
...Actively hiring Customer Service Executive Start Date Starts Immediately... ...job Key Responsibilities * Handle client queries through calls, WhatsApp, email, and other communication channels. * Understand...Immediate startFlexible hours- ...office to ensure smooth delivery of service to distributors and customers # Report product issues from the market, assist collaborate... ...delivery in After Sales operation. # Tender Support- Identifying & execution of after sales & initial startup activity like recommended part...Work at officeLocal area
- ...opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team ServiceNow is seeking a CRM Account Executive that is a customer facing domain expert, that drives innovative business solutions with our customers The CRM...Full timeWork at officeRemote jobFlexible hours
- ...you at Accor, visit Do what you love, care for the world, dare to challenge the status... ...(e.g., locker rooms) together with the Executive Housekeeper, Front Office Manager, and designated... ...rapport with guests, maintain good customer relationships, and personally handle...Ongoing contractPermanent employmentFull timePart timeFor contractorsWork at officeLocal areaImmediate startWorldwideFlexible hoursDay shift
Rs 2 - 7 lakhs p.a.
...Actively hiring Telesales Executive Start Date Starts Immediately... ...applicant About the job Key Responsibilities: 1. Handle customer interactions for the Insurance Term Process. 2. Understand customer...Immediate startRs 2.01 - 3.33 lakhs p.a.
...Actively hiring Customer Support Executive Start Date Starts Immediately... ...attention to detail. Key Responsibilities: 1. Handle inbound calls from US-based members regarding healthcare insurance, claims...Immediate startNight shift- ...accelerates digital transformation so customers can be more agile, efficient,... ...We are looking for an Account Executive, Majors to join our team. This... ...because you genuinely care about the outcome. True ownership... ...providing reasonable support (called accommodations or adjustments)...Long term contractFull timeHybrid workWork at officeLocal area
- ...and take projects from the first brief to successful on-ground execution. Key Responsibilities: Manage and nurture key client... ...gifting and merchandising requirements, including sourcing, customization, sampling, branding and delivery Develop and maintain a strong...Work at officeImmediate start
- ...Job Description – Customer Onboarding Executive Position: Customer Onboarding Executive Location: Manpada, Thane, Mumbai Employment Type: Full-Time Department: Customer Experience / Operations Experience: 1–3 Years Industry: Climate-Tech...Full time
Rs 5 lakh p.a.
...defined book of strategic accounts through structured farming, deep customer engagement, and long-term value creation. This role emphasizes... ...by multi-product expansion, renewal strength, and durable executive relationships. You will work with complex, global accounts within...Long term contractFull timeContract workImmediate startRemote jobWork from homeHome office- ...account management for assigned accounts. Executes the overall account strategy for complex... ...maximize revenues from the account. Drives customer loyalty by delivering service excellence... ...bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc...Full timeContract workLocal areaWorldwide
- Who we are: Burson, part of WPP, is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive...Hybrid workWork at office
- ...mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence... ...relationships with previous sales operations teams. Strong executive presence and ability to communicate with board-level...Full time
- ...a vendor. This person owns post-sales outcomes across the full customer lifecycle — implementation, adoption, and value realization — in... ...real room to grow — you’ll be building the account ownership and executive presence the next level of this career path demands. What you...Full timeWork at officeRemote jobFlexible hoursShift work
- ...careers . Designation: Strategic Account Executive Location: Mumbai Business: Hoovers... ...daily activity targets of 60-70 outbound calls and 6-7 qualified meetings while driving... ...and SME clients, ensuring high levels of customer engagement and stakeholder management....Full timeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Executive - Call Centre - Vikhroli. Be the first to apply!
