Customer Care Executive - Call Centre - Vikhroli
Rentokil Initial
About the Role:
● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
● Needs to achieve monthly sales collection targets
Requirements
Key Result Areas:
● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
● Ensure to maintain CRM quality standards in each customer communication.
● Adhere to the benchmark & SOP prescribed in the training.
● To Provide accurate information to all callers & resolve queries raised during the calls
Competencies (Skills essential to the role):
● Attentiveness.
● Excellent telephone skills
● Clear communication skills
● Ability to use positive language.
● Time management skills and Good Typing speed
● Good interpersonal skills and ability to work with internal & external team
● Data Analysis
Educational Qualification / Other Requirement:
● Graduation
● Liking for Telesales
Role Type / Key working relationships:
● Individual Contributor
● Internal team
● External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
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