Client Technical onboarding Analyst

Job Description

Make your mark delivering reliable implementations and testing at scale while building trusted client partnerships and growing your career.

As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate all aspects of product implementation set-ups while working closely with business partners and clients. You partner with internal teams and client technology teams to complete product setup, file validation, testing, and production migration. You manage a high volume of simultaneous requests while demonstrating sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity.

Job Responsibilities:

• Exhibit ownership and drive client satisfaction
• Manage expectations by establishing timelines and maintaining documentation
• Communicate status updates to clients and stakeholders
• Demonstrate creative problem solving and apply solid judgment in decision making
• Follow policies and procedures and meet or exceed service level agreements
• Escalate and resolve issues in a timely manner
• Record observations and escalate risks or issues as needed
• Identify gaps and exceptions and recommend possible solutions
• Manage multiple requests and collaborate with multiple teams to deliver outcomes
• Work independently with minimal supervision
• Support client and internal teams to set up products and perform testing based on requirements

 

Required qualifications, skills, and capabilities:

• Strong verbal and written communication skills
• Strong logical and analytical skills with attention to detail
• Demonstrated ability to manage multiple work requests with effective time and work management
• Working knowledge of mainframe environments, file validation, and testing
• Experience in mainframe testing, file transmissions, and file testing including ISO 20022, X12, and BAI2 file formats
• Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML
• Understanding of system testing, regression testing, and user acceptance testing
• Bachelor’s degree in engineering
• 4+ years of experience in banking, financial services, or treasury product implementation with a technical background

 

Preferred qualifications, skills, and capabilities:

• Knowledge of UiPath or similar robotic process automation tools for workflow automation
• Understanding of United States and Canada treasury products

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.