L2 Support Engineer (Endpoint Central & Patch Management)

 We are looking for a highly skilled L2 Support Engineer
with strong hands-on experience in ManageEngine Endpoint Central (Desktop
Central), Patch Management, Software Deployment, Asset Management,
Configuration Management, and OS Deployment. The candidate will be
responsible for managing enterprise endpoints, ensuring patch compliance,
deploying software, maintaining endpoint security standards, and providing L2
operational support for endpoint management services. 

The ideal candidate should have experience managing
large-scale endpoint environments and possess strong troubleshooting,
automation, and reporting capabilities.

Responsibilities

 Mandatory Technical Skills 

Endpoint Management

• ManageEngine
  Endpoint Central (Desktop Central) 
• Endpoint
  Administration & Troubleshooting 
• Agent
  Deployment and Maintenance 
• Configuration
  Management 
• Policy
  Management 

Core Endpoint Central Features

• Automated
  Patching (Windows & Third-Party Applications) 
• Software
  Distribution & Deployment 
• Asset
  Tracking & Inventory Management 
• Configuration
  Management 
• Operating
  System Deployment (OSD) 
• Endpoint
  Compliance Reporting 
• Remote
  Endpoint Troubleshooting 

Patch Management

• Windows
  Patch Management 
• Third-Party
  Application Patching 
• Vulnerability
  Remediation 
• Patch
  Compliance Monitoring 
• Patch
  Deployment Scheduling 

Operating Systems

• Windows
  10 & Windows 11 Administration 
• Windows
  Server 2016/2019/2022 
• Basic
  macOS Endpoint Administration 

Scripting & Automation

• PowerShell
  Scripting 
• Batch
  Scripting 
• Endpoint
  Automation 

Preferred Skills

• Microsoft
  Intune / Microsoft Endpoint Manager 
• End
  point Central or similar vulnerability management tools 
• Active
  Directory Administration 
• Microsoft
  Entra ID 
• ServiceNow 
• ITIL
  Processes 

Qualifications

• Bachelor's
  Degree in Computer Science, Information Technology, or related field. 
• 4-8
  years of experience in Endpoint Management and Patch Administration. 
• Hands-on
  experience supporting enterprise environments with 1,000+ endpoints
  preferred. 
• Strong
  troubleshooting, analytical, and documentation skills. 

Soft Skills

• Strong
  troubleshooting and problem-solving capabilities. 
• Excellent
  verbal and written communication skills. 
• Ability
  to work independently and in a team environment. 
• Strong
  stakeholder and customer management skills. 
• Ability
  to handle multiple priorities in a fast-paced support environment. 
• Experience
  working in enterprise support operations.

Qualifications

 Key Responsibilities 

Endpoint Central Administration

• Administer
  and maintain ManageEngine Endpoint Central infrastructure. 
• Monitor
  Endpoint Central servers, agents, distribution servers, and endpoint
  health. 
• Troubleshoot
  agent communication, deployment, and configuration issues. 
• Configure
  and manage endpoint policies, templates, repositories, and custom groups. 
• Perform
  Endpoint Central upgrades, maintenance, and health checks. 

Automated Patching

• Manage
  end-to-end patch management lifecycle using Endpoint Central. 
• Deploy
  Microsoft Windows OS updates and third-party software patches. 
• Schedule,
  test, approve, and deploy security updates across enterprise endpoints. 
• Monitor
  patch compliance and ensure timely remediation of vulnerabilities. 
• Troubleshoot
  patch deployment failures and compliance issues. 
• Generate
  patch compliance and audit reports. 

Software Distribution

• Package,
  deploy, update, and uninstall software across enterprise endpoints. 
• Perform
  silent software installations using predefined deployment templates. 
• Manage
  software repositories and deployment packages. 
• Troubleshoot
  software installation and deployment failures. 
• Ensure
  software compliance and standardization across the environment. 

Asset Tracking & Inventory Management

• Maintain
  accurate hardware and software inventory across all endpoints. 
• Track
  IT assets, software licenses, and utilization reports. 
• Monitor
  software compliance and license consumption. 
• Generate
  asset management and inventory reports for audits and management review. 

Configuration Management

• Standardize
  endpoint configurations across the organization. 
• Manage
  user profiles, browser settings, security policies, and device
  configurations. 
• Configure
  power management settings and endpoint hardening policies. 
• Enforce
  compliance through centralized endpoint policies. 
• Support
  endpoint security baseline implementation. 

Operating System Deployment (OSD)

• Create,
  maintain, and deploy Windows operating system images. 
• Perform
  new device provisioning and endpoint refresh activities. 
• Support
  OS migration and hardware replacement projects. 
• Manage
  image customization, driver integration, and deployment templates. 

Endpoint Security & Compliance

• Support
  vulnerability remediation and endpoint security initiatives. 
• Ensure
  compliance with organizational security standards and policies. 
• Work
  closely with security teams to address endpoint risks and audit findings. 
• Support
  compliance audits and reporting requirements. 

Incident & Service Request Management

• Provide
  Level 2 support for endpoint-related incidents and service requests. 
• Troubleshoot
  and resolve complex endpoint management issues. 
• Perform
  Root Cause Analysis (RCA) for recurring incidents. 
• Escalate
  critical issues to L3 teams or vendors as required. Ensure SLA adherence and customer satisfaction