Hiring for a Consultant / Senior Consultant - Customer Service
Infosys BPM
Greetings from Infosys BPM We are hiring for a Consultant / Senior Consultant - Customer Service Please use below link to apply and register your application: Job Description: Job Role: Consultant / Senior Consultant - Customer Service Job Location: Bangalore/Pune Experience: 7+ yrs Role Overview: As a Customer Service Consultant , you will play a pivotal role in shaping business solutions, driving domain consulting, and supporting presales activities. You will collaborate with clients, internal teams, and stakeholders to design innovative solutions that align with business objectives and industry trends. Key Responsibilities: Presales & Solutioning: Lead presales activities , including responding to RFPs/RFIs, preparing proposals, and conducting client presentations. Develop solution architectures and technical roadmaps tailored to client needs. Collaborate with sales teams to define go-to-market strategies and value propositions. Conduct competitive analysis and market research to refine solutions. Domain Consulting: Provide industry-specific consulting in customer service/customer experience domain. Analyze business challenges and recommend digital transformation strategies . Work closely with clients to define business requirements and translate them into technical solutions. Drive process optimization and automation initiatives using emerging technologies. Project Delivery & Stakeholder Management: Act as a trusted advisor to clients, ensuring alignment between business goals and technology solutions. Collaborate w
Vacancy posted 23 days ago
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