Founder's Office — Generalist (Night Shift)

# Company Description Fleksa is building the operating system for restaurants. We replace fragmented tools (POS, delivery platforms, marketing, analytics) with a single, commission-free platform that lets restaurants own their customers and margins. Today, 500+ restaurants use Fleksa to run daily operations, process orders, and grow without relying on marketplaces that take 20–30% commissions. We’re now layering AI across the stack — from customer interactions to internal dev workflows — to move faster than traditional SaaS. # The role in one sentence It's the person who makes sure nothing falls through the cracks while the founder stays in build mode. # What you'll actually do ## Customer → Clear Problems (40%) - Turn vague customer complaints into precise, reproducible issues - Extract exact steps, expected vs actual behavior - Produce Linear tickets that require zero clarification ## Product → Quality (30%) - Test features before release (happy path + edge cases) - Break things on purpose to catch regressions - Own release readiness from a user perspective ## Founder’s Office → Signal (20%) - Identify patterns across customers (not just individual issues) - Surface what actually matters: bugs vs noise vs opportunities - Write weekly insights that influence what we build next ## Team → Flow (10%) - Unblock support teams when issues escalate - Ensure nothing falls through the cracks across regions # What makes you a fit ## Must-haves - 1–3 years in a fast-paced SaaS environment (support, ops, CS, or founder’s office) - Strong written English — you can write bug reports engineers trust immediately - Structured thinking — you turn chaos into clarity - High ownership — you don’t wait for instructions, you define the next step