L1 Platform Engineer - Cloud Infrastructure

Key Responsibilities : 24x7 Platform Monitoring : - Monitor platform and application dashboards, alerts and operational mailboxes.- Identify availability, infrastructure, application and service degradation events.- Acknowledge alerts promptly and determine initial severity based on established procedures.- Maintain accurate shift handover and operational records.First-Level Incident Troubleshooting : - Perform basic network connectivity checks including ping, DNS resolution and endpoint connectivity.- Check OpenShift/Kubernetes resource status including nodes, pods, deployments and services.- Review basic application and platform logs to identify common failure conditions.- Check infrastructure and service health using approved dashboards and operational tools.- Collect relevant diagnostic information before escalation.Incident Recovery : - Execute documented recovery procedures and operational runbooks.- Restart or redeploy affected workloads using approved GitOps processes.- Verify service recovery through dashboards, health checks and application endpoints.- Escalate when recovery procedures are unsuccessful or when an incident falls outside the approved operating scope.Incident Coordination & Escalation : - Create and maintain incident tickets with accurate timestamps, symptoms, actions and observations.- Engage the appropriate application, platform, infrastructure or network teams based on established escalation procedures.- Provide clear status updates during active incidents.- Support incident bridges by providing operational information and executing actions requested by L2/L3 engineers.- Ensure effective handover of unresolved incidents between shifts.Operational Procedures : - Follow established Standard Operating Procedures (SOPs), runbooks and change-management processes.- Document newly encountered symptoms and successful troubleshooting steps.- Highlight recurring alerts or operational problems to senior platform engineers.- Participate in operational drills and recovery exercises.Scope of Authority : Engineer may independently : - Acknowledge and investigate alerts.- Perform approved diagnostic commands and health checks.- Execute documented L1 recovery procedures.- Trigger approved GitOps redeployments.- Open incidents and engage predefined support teams.- Escalate incidents based on severity and runbook criteria.Engineer must escalate : - Changes requiring manual modification of production infrastructure.- Unauthorised configuration or source-code changes.- Security incidents or suspected compromises.- Infrastructure failures requiring RE intervention.- Incidents where documented recovery procedures fail.- Major incidents requiring business or management decisions.Qualifications & Experience : - Bachelor's degree in Computer Science, Information Technology, Engineering or related discipline.- 2 years of IT operations, infrastructure, cloud or application support experience.- Basic Linux command-line knowledge.- Basic networking knowledge including IP addressing, DNS, ports and connectivity troubleshooting.- Basic understanding of containers and Kubernetes concepts.- Ability to follow technical procedures accurately.- Good written and verbal communication skills.- Willingness and ability to work in a 24x7 shift environment.Good to Have : - Exposure to Kubernetes or Red Hat OpenShift.- Exposure to Git and GitOps concepts.- Familiarity with monitoring tools such as Grafana and Prometheus.- Basic scripting experience with Bash or Python.- Familiarity with incident-management or ITIL processes.- Exposure to cloud or data-centre infrastructure.- Interest in AI/ML infrastructure and GPU-based platforms.Key Competencies : - Systematic troubleshooting.- Attention to detail.- Ability to remain structured during incidents.- Clear communication and escalation.- Discipline in following operational procedures.- Willingness to learn.- Teamwork across geographically distributed support teams. (ref:hirist.tech)