Technical Support Engineer (Saas) - SQL, Supabase
Hive Inspect
Role Overview We are building a modern home inspection platform. We’re looking for a technical support engineer who can independently investigate and resolve customer issues using backend tools and data. This is not a ticket-routing role - you will be expected to debug and solve problems end-to-end. Responsibilities Own customer issues from first response to resolution Investigate and debug issues using backend tools (Supabase/Postgres) Use SQL and data analysis to identify root causes Trace issues across inspections, reports, templates, and related data tables Communicate clearly and concisely with customers Document recurring issues Requirements Hands-on experience with Supabase (a huge plus) 1–3 years experience in technical SaaS support, QA, or junior developer Working knowledge of SQL (read/write basic queries) (requied) Comfortable working with databases and understanding data relationships Ability to think logically and investigate issues step-by-step Clear written communication (English) Preferred Background Graduates from NITs, IIITs, DTU, NSIT, or similar institutions Startup experience is a strong plus Nice to Have Familiarity with Postgres internals or backend systems Basic understanding of APIs or JSON Experience with workflow-based SaaS products Salary range - 1 Lakh to 1.5 Lakh per month (based on experience and skillset) 6 days a week, US (EST) work hours - this is non-negotiable.
Vacancy posted 22 days ago
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