REAL ESTATE TELECALLER
Pathways Consultant
Job Profile- Telecalling Executive
Experience- 0-1 year
Salary- Upto 3Lacs
Location- Sector-49, Gurgaon
No. of opening: 1 (One)
Job Summary:
We are looking for a Telecalling Executive to seek generate leads and fix appointments with Study Overseas consultants to add academic and business assignment-related services to their portfolio. The role involves making outbound calls, handling inbound inquiries, and assisting clients with appointments of Sales Managers. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to convert affix appointments for the sales team.
Key Responsibilities:
* Make outbound calls to potential clients to for the sales team.
* Handle inbound queries from students, professionals, or businesses regarding assignment assistance.
* Convince regarding the utility of additional services offered to students studying/planning to study abroad also understand customer requirements and provide suitable solutions (inbound queries).
* Explain services, pricing, and delivery timelines clearly and persuasively.
* Follow up with leads and ensure timely conversion of inquiries into confirmed orders.
* Maintain records of calls, customer details, and transactions in the CRM system.
* Coordinate with writers, subject matter experts, and other team members to ensure smooth service delivery.
* Handle customer complaints or concerns professionally and ensure customer satisfaction.
* Meet daily, weekly, and monthly calls and sales targets.
Requirements:
* Experience in tele-calling, sales, or customer service (preferably in academic or content-related services).
* Strong verbal communication and persuasive skills.
* Ability to handle objections and negotiate effectively.
* Basic knowledge of academic writing and assignments is an advantage.
* Familiarity with CRM software and basic computer skills.
* Self-motivated, target-driven, and results-oriented.
* High school diploma or equivalent (Bachelor’s degree preferred).
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