Voice AI Engineer - Natural Language Processing

Description :Job Title : Voice AI Engineer (Machine Learning & NLP)Locations : Gurugram (Sector 54) / Chennai (T. Nagar) Hybrid (4 Days In-Office) Experience : 3+ Years Role Summary :We are an agentic AI platform for financial services, backed by Y Combinator and other world-class investors. We are seeking a Voice AI Engineer to transition our V1 platform into a scalable, robust enterprise-grade system. You will be responsible for building large-scale voice agents that handle real-world financial conversations with low latency and high accuracy. This is a high-intensity role for "doers" who thrive in early-stage environments and have a strong bias toward action.Key Responsibilities :- Agent Development : Build and scale large-scale voice and chat agents specifically designed for enterprise financial services.- Model Evaluation : Test and implement multiple models for Voice Activity Detection (VAD), turn detection, and interrupt handling to ensure natural conversation flows.- Latency Optimization : Manage MLOps to ensure ultra-low latency responses, critical for a seamless voice experience.- Data Engineering : Clean, prune, and collect datasets to analyze model performance, including hallucination rates, recall, and overall accuracy.- Advanced Research : Research and implement SOTA (state-of-the-art) approaches for knowledge graphs and Graph RAGs.- Evals & Monitoring : Run continuous evaluations and monitoring for production agents to drive iterative improvements.Required Qualifications :- Voice AI Expertise: Mandatory experience building and taking voice AI agents to production.- Technical Proficiency: Must have worked with frameworks such as Pipecat and Livekit.- ML Foundations: Strong background in Machine Learning (ML), Natural Language Processing (NLP), and Prompt Engineering.- Startup Experience: Proven track record of building things from 0 to 1 or 1 to 10 in early or growth-stage startups.- Mindset: Strong intrinsic motivation and the ability to scale systems from scratch without heavy micro-management.Core Values & Culture :- Product-Minded : Everyone shares ownership of the product and engages in customer outreach and support.- Doers Over Talkers : We value execution over pretense; even the founders code and handle support tasks.- Human-Centric : We prioritize empathy and kindness, recognizing that we ultimately sell to real humans.- Intense Accountability : This is not a role for those looking to "coast"; we expect high-quality, intense work every day.Why You Should Join :- Work directly with founders who have 20+ years of experience at companies like PayPal, Amazon, and Deutsche Bank.- Shape the tech, product, and culture of a company growing at double digits per month.- Competitive compensation with significant early-stage equity. (ref:hirist.tech)