Average salary: Rs400,000 /yearly
More statsSearch Results: 39 vacancies
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than...
...Finance teams on project financials.
Responsibilities
. Recommend staffing changes to match the call demand & co-ordinate with the WFM resource daily to ensure adequate staffing is maintained.
. Participate in periodic meetings with Operations & the Client
....
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Description
The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting...
Monitor real time queue and proactively highlight if SL is impacted.
Involve in client discussions proactively on RTA chat groups.
Highlight leakages and utilization drops to service delivery teams on timely basis.
Setting up Reporting MIS for New accounts.
Managing...
Rs 3 - 6.5 lakhs p.a.
...Below JD for WFM ( Scheduler )
# Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments.
# Reviews and processes schedule change requests.
# Performs ongoing analysis of current staffing and efficiencies comparing...
...internal reporting, Aspect reporting, and other tools for use in diagnosing real-time, and intraday performance outlooks.
~ Be the WFM main point of contact for internal and external partners on an intraday basis, ensuring our support centers operate in the most efficient...
...Process Developer - WFM - HIG015816
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make...
...address critical issues.
6 to 10 years of experience in supporting contact center operations and technology (IVR, ACD, CTI, Routing, WFM and Reporting).
Hands-on troubleshooting experience on any Contact Centre solutions/applications
Experience in WFM report...
...contacts and plan capacity for worldwide IPV program.
• Weekly/Monthly governance on HC utilization.
• Constant communication with WFM, business team, finance, senior leadership, operations, recruitment and other internal clients on status of plan vs Actual
• Participate...
...technology teams and other stakeholders to manage critical parameters, employee experience, contingency etc.
• Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed.
• creating...
...link to Our Story -
About the Job
The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network.
As Senior Real Time Analyst (...
...closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.
As a central WFM supply chain manager , you will create efficient, implementable short term staffing plans. You will work closely with business,...
...Internal
SL Leadership, MIS Leadership
Daily Interaction & Reporting, governance
Core Delivery Team & Operations (WFM, Delivery, Quality etc.)
Updation and management of data
Understanding & Generation of MIS Reports & Dashboards
Business...
...estimations of the customer requirements.
Requirements
Having total 2-4 Years of experience as Techno functional consultant for WFM domain.
Having 1-2 years of experience in Workforce Time & Attendance as Configuration specialist.
Good Experience in writing complex...
...historical data, manage email queues
. Work closely with Operations for daily, weekly & monthly reports
. Report all observations to WFM to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
. Provide insights on...
...with outbound dialers, campaign management
Experience with WorkForce Management solutions
Experience building integrations across WFM, CRM and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience designing...
...Science, we believe in institutionalizing go-to-market models and not just explore possibilities.
An Infor Workforce Management (WFM) job description typically includes a set of responsibilities, qualifications, and skills required for a role related to the...
...NOC & another MW NW KPIs within target.
• Adherence to Operational (Preventive maintenance, SAP & NSS) & SNOC processes (Ticketing & WFM) and raising issues to IPs & maintaining IP environmental requirements.
• To carry out cell site/MW/BSC site field level operational...
..., supervising adherence to schedule as well as supporting any rostering inquiries for the Customer Service team
Key Stakeholders
WFM
CCLT
Contact Centre Teams
Key Accountabilities
Area 1 (Real Time Management across multiple channels)
Use WFM systems to...
...Degree
• Master's in Human Resource Management is desirable
• 2 to 5 years' application support experience in technical aspects of UKG WFM including:
− UKG Workforce Dimensions – Functional Configuration
− Device management (clocks, web, handheld etc.)
− Reporting,...