Average salary: Rs1,050,000 /yearly
More statsSearch Results: 49 vacancies
...Note :- Only Apply If you have 8+ Yrs Exp in WFM
Position - Assistant Manager (WFM)
Location - Whitefield , Bangalore
Supervisory Responsibilities
Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet...
We are Hiring Sr.WFM Analyst (Forecasting & scheduling)@ International BPO Industry . Location Mumbai /Bangalore
Work Mode: WFH;
US Shift Process: Night Shift
Timings: 5.30pmto 4.30 am
Age Criteria: under 35 Yrs
Jobs Description:
Generate and maintain forecast...
Location : BangaloreExperience : 5-7 years of UKG WFM experienceMandatory Skills : UKG WFM Kronos, UKG WFM Pro, Dell Boomi integration, ServiceNow/JIRARoles and Responsibilities :- Utilize 5-7 years of UKG WFM experience to provide subject matter expertise, guidance, and recommendations...
Job Description
Account Integrity team (AIT) is engaged in driving exceptionally complex and fast decision making that enables detection and stopping bad actors from committing fraud or abuse on the Amazon platform. As bad actor behavior is evolving so are we and to do...
Rs 30 lakh p.a.
...VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must have
Candidates from Third party BPO experience...
...exceptional experience for yourself, and a better working world for all.
EY- GDS – Consulting- People Consulting, Work Force Management (WFM) – Manager
Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As...
...agent group inventory and schedule recruitment / training as required
ORGANIZATIONAL RELATIONSHIPS:
Reports to the Senior Manager-WFM Associate Services and interacts with all levels throughout organization; employees, distributors and vendors, Regional Office and Home...
...candidates, consistently providing industry-specific updates, and expertise.
Role Description
Belmont Lavan is looking to hire a WFM (Workforce Management) Functional Lead on a 12 Months Freelance Contract basis. As a WFM Functional Lead, you will be responsible for...
# Order Processing: Receive, review, and process customer orders accurately and efficiently using designated systems and tools.
# Order Fulfilment: Coordinate with internal stakeholders, including sales, inventory management, and logistics teams, to ensure timely fulfilment...
...productivity, accuracy of operations team using PowerBI.
3. Team collaboration - work with data engineers, SME, PowerApp automation & WFM analytics team to understand customer journeys, volume patterns and automation strategies to create more data visualisation...
...with outbound dialers, campaign management
Experience with WorkForce Management solutions
Experience building integrations across WFM, CRM and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience designing...
...productivity, accuracy of operations team using PowerBI. 3. Team collaboration – work with data engineers, SME, PowerApp automation & WFM analytics team to understand customer journeys, volume patterns and automation strategies to create more data visualisation opportunities...
...appropriate.
Prepare reports for hiring needs, schedule and staffing analysis for business reviews and stakeholders.
Maintain various WFM tools and set ups e.g. IEX, eWFM entities etc.
Collaborate with other WFM departments like real time and planning to constantly...
...• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement • Maintain relationships with strategic vendors...
...performance metrics
Analysis real time adherence data to identify trends and training opportunities
Maintain users and profiles within WFM software
Creating schedules based on the forecast and adjusting for daily call center and agent needs
Works closely with...
...relations. We are growing our software engineering presence across multiple products.
We are looking for a Full-Stack Developer for our WFM solutions team to join us on this journey. You will be able to work in a dynamic, fast-paced, and innovative environment that values...
...and manage effective controls
Process Management Planning : Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign AM/UM responsibilities to be in lines with changing business/stakeholders requirements
Manpower...
...to the right stakeholders for timely resolution.
Publish necessary reports to stakeholders.
Handle requests received related to WFM.
May need to work on Weekends and Holidays EXPERTISE AND QUALIFICATIONS Stakeholder Management
Communicate with front line leadership...
...business updates and Team Time agenda items. Support function management – Working closely with Training, Quality, Risk, Transformation, WFM, HRBPs, facilities, IT to ensure effective operations Implement and lead people within the WNS Principles, Code of Conduct and...
...Responsibilities:
Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
Responsible for developing and ensuring integrity and...