Job Description (Posting).

Avaya Voice JD-L3 8-10+ years of Hands on experience on Avaya Voice range of products Deep understanding on Avaya Aura Architecture Avaya Communication Manager 5.x, 6.x, 7.x and 8.x Avaya Aura Messaging 6.x and 7.x configuration and troubleshooting Working Experience on Avaya CPOD solution. Deep understanding on Avaya Legacy systems. Non-VoIP Telephony solutions Avaya Session Manager 6.x and 7.x configuration and troubleshooting. Deep understanding on VoIP protocols- H.323, H.248 and SIP Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like Cisco, SFB etc. Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya Understanding of call recording solutions Like Nice, variant Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services, Paging Services, Wallboards Good understanding on IP dect phones operation and troubleshooting Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc. Deep understanding on Avaya Survivability design and Architecture. Good Understanding to analysis call traces, PBX/SM/AAM Logs Expert level experience in handling Avaya IP telephony Infrastructure - Trace level Good Knowledge of the call flow and end user facing features Good experience in supporting WebEx conferencing Have good hands experience on Avaya CM/SM/AAM upgrades and migration Documentation of major issues and its root cause analysis for future reference for easy fix Monitoring Avaya systems and security alerts through monitoring server to identify the issues and provide fixes in proactive manner Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. Should be able to prepare Avaya Infra Architecture and network connectivity diagrams. Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network / security devicesKey Skills Avaya Communication Manager, CPOD, Aura Messaging SIP, H.248 and H.323. ACD call flow knowledge. Basic understanding on Network LAN/WAN, routing and Switching. Legacy Voice Devices- Alcatel, Nortel, Merlin Magic, Siemens, Samsung, Mitel, Toshiba, Panasonic, NEC, Rolm etc (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

Skill (Primary)

DWP-UCC-Network Voice

CONSULTANT