Job Title :HubManager - Operations
Position	Deputy Manager-Operations (AXIS)	No. Of Positions	1
Department	Operations	Function	Operations - AXIS
Reporting to	Chief Manager/AVP - Axis Operations	Band	4
Location	Kolkata Zonal Office	Last date of submission
Key Responsibilities: 1) DRIVING OPERATIONAL EFFICIENCIES ü Weekly/Fort-nighly Governance calls/Meetings ü Monthly FWG with Bank and Distribution ü Quality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster ü MOM drive and ATR resolution 2) DISTRIBUTION ENAGAGEMENT ( Circle/Cluster) ü Weekly/Fort-nighly Governance calls/Meetings ü Quality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster and Branches ü MOM drive and ATR resolution 3) ESCALATION & QUERY MGMT Single point of contact for Bank Complaint and service query / Under writing management from bank /RBBH/ Circle Head 4) TRAINING : Train and educate bank staff on the various ops process and new initiativesand address FAQs	Measure of Success: . 90% M0 issuance and 94% M2 Issuance . 100% Customer Service and complaint resolution within TAT . Bank Partner, Customer satisfaction score-top 2 boxes with more than 70% . Customer retention and reduction in leakage (less than 6 % pre and post) . Ops process awareness and trainings in Bank and Distribution team on ops processes and policies . Meet the renewal / persistency targets . Meet the Surrender retention targets . Audit ratings of 2 or above in all internal audits
Desired qualifications and experience: . A Graduate/MBA . Experience of 3-5 years plus in operations or customer services in a financial services industry.
Knowledge and skills required: . Good communication skills . Customer centric approach . Process documentation and systems approach . Previous experience preferably in relationship management and cross functional engagement . Computer skills in using databases and office management software including spreadsheets/presentation skills.

Job Title :HubManager - Operations
Position	Deputy Manager-Operations (AXIS)	No. Of Positions	1
Department	Operations	Function	Operations - AXIS
Reporting to	Chief Manager/AVP - Axis Operations	Band	4
Location	Kolkata Zonal Office	Last date of submission
Key Responsibilities: 1) DRIVING OPERATIONAL EFFICIENCIES ü Weekly/Fort-nighly Governance calls/Meetings ü Monthly FWG with Bank and Distribution ü Quality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster ü MOM drive and ATR resolution 2) DISTRIBUTION ENAGAGEMENT ( Circle/Cluster) ü Weekly/Fort-nighly Governance calls/Meetings ü Quality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster and Branches ü MOM drive and ATR resolution 3) ESCALATION & QUERY MGMT Single point of contact for Bank Complaint and service query / Under writing management from bank /RBBH/ Circle Head 4) TRAINING : Train and educate bank staff on the various ops process and new initiativesand address FAQs	Measure of Success: . 90% M0 issuance and 94% M2 Issuance . 100% Customer Service and complaint resolution within TAT . Bank Partner, Customer satisfaction score-top 2 boxes with more than 70% . Customer retention and reduction in leakage (less than 6 % pre and post) . Ops process awareness and trainings in Bank and Distribution team on ops processes and policies . Meet the renewal / persistency targets . Meet the Surrender retention targets . Audit ratings of 2 or above in all internal audits
Desired qualifications and experience: . A Graduate/MBA . Experience of 3-5 years plus in operations or customer services in a financial services industry.
Knowledge and skills required: . Good communication skills . Customer centric approach . Process documentation and systems approach . Previous experience preferably in relationship management and cross functional engagement . Computer skills in using databases and office management software including spreadsheets/presentation skills.

Deputy Manager - Operations Axis