XPO India Shared Services LLP

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned ( please list 5-8 responsibilities along with percentage of time associated with each ).

15%- Provide system and customer support to users, collaboration with both internal IT and business stakeholders.
15% - Monitor system and application performance; troubleshoot and resolve escalated issues.
60% - Managing resource, planning tasks, process improvement planning.
10% - Document Processes and controls.

EDUCATION/EXPERIENCE:

Required Education/Experience:
- Bachelor's degree

Desirable Education/Experience:
- 6 years of direct experience with Oracle E-Business Suite (EBS)
- 8 years of experience in IT solutions development
- Strong knowledge of the Procure-to-Pay and Order-to-Cash processes.
- Proven ability to apply understanding of the functionality of multiple transportation-related systems.
- Technical curiosity and the willingness to learn additional development tools and languages.
- Working knowledge of query tools (PL/SQL, Toad, SQL Plus)
- Demonstrated knowledge of the IT software development life cycle methodologies and processes

SUPERVISORY RESPONSIBILITIES:

Effective verbal and written communication to convey information, organizational skills for managing tasks, collaborate with teams, and stakeholders.
- Establish and foster relationships with Business Stakeholders and IT Service Providers.
- Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results.
Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards.
- Contribute to creating a comprehensive IT roadmap of Infrastructure, Application and Security activities including definition of project objectives, prioritization, and implementation plans.
- Closely work with IT's Internal Audit team and SOX partner to ensure ITGCs and SOX compliance.
- Develop an
- d maintain disaster recovery and business continuity plans, conducting regular tests and updates to ensure readiness.

Strong leadership skills to motivate teams, coordinating resources, make decisions, and guide the organization toward operational goals.
- Lead and mentor a team of IT professionals (onshore and offshore), providing guidance, training, and performance feedback to ensure optimal performance and professional growth.
- Stay updated with emerging technologies, trends, and best practices in IT operations, recommending and implementing improvements to enhance operational efficiency.
A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes.
- Maintain and expand on our outage, incidents, service requests and change ticket metrics, to ensure timely resolution of IT issues and minimize downtime.
- Monitor, report and document system and performance issues.
- Track identification of root cause analysis, conduct lessons learned and share lessons learnt after each high severity incident.
- Develop SLAs (service level agreements) and benchmark each system’s availability relative to benchmark. Maintain escalation procedures and run books for systems to ensure timely resolution of incidents 24*7.

Help evolve our Change Management process to support DevOps.

XPO India Shared Services LLP

Manager, Financial Systems