Average salary: Rs1,933,333 /yearly
More statsSearch Results: 19 vacancies
Rs 22 - 30 lakhs p.a.
...Description
Position
As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison...
Rs 13 - 18 lakhs p.a.
...Job Description
Position
As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the...
Rs 15 - 18 lakhs p.a.
...Job Description
Position
As the platform engineer, you will play a critical role in supporting and optimising our Genesys CCaaS platform under the guidance of the Platform Owner. You will be responsible for managing global administration of the platform, conducting testing...
Job Description
Achieving business targets as laid down by acquiring new client relationships and maintaining them.
Graduate in any discipline
. Identify target areas for prospective business
. Pre-screen customer segments as per the organization norms
. Ensure...
Job Description
Key Objective of the Job:
. Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys.
. Proactively understanding customer needs and cross- selling multiple products as per the requirements ...
...11yrs
MUST HAVE Skills: Cisco Edge Routers, Core Switches, Access Switches, Internet Gateways, WAN Links, Internet Links, CUCM, GENESYS PureConnect, Speech Recorder, Polycom, Solarwinds.
JD as below :
Perform day-to-day network services operations and administration...
...dissect and shape data, create customized reports.
Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX, Genesys etc.
Create forecasts, schedules and IDPs, run scenarios inside a WFM tool
~ Work Experience Requirements
~4+ year of hands...
...used in industry.
E2E process lifecycle in the Shared Services space. Good understanding and working knowledge of tools like Avaya, Genesys, Harrier, Verint,
Skills:
Agility core practices
Analytical Thinking
Business process improvement
Commercial acumen (...
...Xperience Required
~5-12 years of experience on Genesys Pure Engage (on-premises) platform as L3 Support.
~ Good understanding and experience on Genesys architecture, application and communication flow, log analysis, troubleshooting and support.
~ Must have operating...
...& Expertise:
Subject Matter expert on Salesforce specifically service cloud functionality and configuration.
Knowledge of the Genesys cloud platform specifically around voice and nonvoice routing.
Salesforce Administrator and Service Cloud Consultant certifications...
...languages and automation tools.
Understanding or previous experience of working with Contact Center/ IVR products like Avaya, Cisco or Genesys
Preferred Certification In GCP (Google Cloud Platform) Primary Skills
DevOps: The ideal candidate should have a strong...
...4+ years' experience in a call center environment in a people management role
4+ years operation/administrative experience with Genesys is mandatory
Avaya CMS, Verint workforce management experience will be an added advantage
Must have excellent customer service...
...foundations in TypeScript and React for frontend development
Experience developing applications for contact center solutions like Genesys, Twilio, Cisco, NICE Systems
Working knowledge of IVR (Interactive Voice Response) systems
Ability to leverage Terraform in defining...
...Centre environment using CRM systems, such as Siebel and Salesforce
Experience in using Service Centre technologies: WFM tools (e.g. Genesys); CQM tools (e.g. Zoom) Customer Survey tools (e.g. Qualtrics, Medallia)
High Level of IT proficiency in Microsoft packages...
...services and cloud architecture
Familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Salesforce knowledge
Experience working with outbound dialers, campaign management
Experience with...
...until PROD go live incl.Performance tuning.Telco domain knowledge is a plus.Pega 8.x knowledge is a plus.PegaCall and CTI integration (Genesys).General IT skills such as Java programming, Unix shell scripting.Weblogic/general application server concepts.German and English...
...skills to facilitate cross geographic interaction.
Proficient in using MS Office applications (MS-word, Excel) & Google Sheets.
Good analytical skills.
Knowledge of WFM tools required. Experience of working on Genesys Purecloud will be an added benefit....
...within an ITIL environment is MUST
Experience with a voice in the cloud or exposure to cloud-related systems
Experience within the Genesys Cloud environment
Job Description
Prioritise, classify, investigate, and diagnose incidents or faults affecting users....
...ratings, etc.)
Good feedback skills (written & verbal) with effective articulation.
Six sigma green belt certified (Preferable)
Meet daily and monthly audit goals, maintain calibration variance and dispute %.
Knowledge of ServiceNow, Pure Cloud genesis, SharePoint....