Search Results: 29 vacancies
...knowledge and experience, customer focussed and good customer service skills. - Good knowledge of Contact Center as a solution, specially genesys cloud. - At least 4 or more no. years professional experience within Cisco IPT environment. - Hands on experience on Genesys (CCaaS)...
...offices (within country/outside country) for delivery of projects while working on projects executed through multicenter
· Participate in Genesis Community of Practice (COP) meeting as and when required
· Keep up to date with new developments of standards, process software,...
About Us
At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition...
...JOB TITLE - Genesys Developer
Who We Are:
We are a Digital Customer Experience organization, with a comprehensive coverage of IT Services from Traditional Services to Next Gen Digital Services. At TELUS International, we focus on lean, agile, human-centered design. We...
...Job Description (Posting).
Domain NETWORK Voice
Sub Domain - Genesys Cloud Contact Center MSI (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level...
...experience in designing CX solutions on an enterprise level or large-scale deployments
Strong expertise in CCaaS solutions like NICE, Genesys, AWS
Strong Technical knowledge and experience on Node.JS, Kafka, Cloud Telephony with RT audiostreaming & CTI integrations, JAVA,...
Experience in both On-Prem and Cloud based systems
Experience in Contact Center domain
Experience in Call Recording (NICE, Genesys) & Workforce Management Systems (Aspect, Genesys)
Provide L2 support
Manage and monitor all installed systems and infrastructure
...services and cloud architecture
Familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Salesforce knowledge
Experience working with outbound dialers, campaign management
Experience with...
...professional and able to develop strong business partnerships.
Hands on experience in any one or more WFM tools like IEX/eWFM/Avaya/Genesys is mandatory.
Education : Graduation
Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our...
...of EXL's Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc,
Essential Functions...
...Top IT and Media companies like NetApp, VMware, Amazon Web Services, Microsoft, Orange Business Services, Wipro Ltd., Veeam Software, Genesys, Avaya, Aspect, Schneider Electric, Hostin Services, Salesforce, Tata Communications, Career Builder, Delta, HT Mint, CNBC (Network 1...
...Comfortable working EST hours
Optional Requirements :
Familiarity with common CRM integrations such as Salesforce and Zendesk.
Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys...
...customer’s Avaya platform.
Your Accountabilities:
Over 8+ years of experience as Technical Specialist, specialized in Avaya IPO PBX & Genesys Contact Center Engineering
Hands on experience in Configuring & Troubleshooting of Avaya IPO, IPOCC, ACCS, ASBCE, Equinox, XT5000,...
...team environment.
. Self-disciplined and results oriented
. Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
. Knowledge of scheduling functionality of Verint/Genesis/NICE
. Knowledge of forecasting through Verint/Genesis/NICE...
...expertise in planning and allocating resources. 1+ years’ experience in Workforce Management tools on IEX, CMS Avaya, Nice, MS Excel, Genesys, Teleopti. · Strong Communicator and decision maker. · Expertise in creating Visio Charts/Lucid Charts. · Basic...
...Voice (CCIE-V)
~ Cisco Certified Network Associate - Video (CCNA-VID)
~ ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006)
~ Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
~ Genesys CIM8 Troubleshooting for Support (GCS8-CCTS)
~ Genesys eServices 8 Consultant...
...business innovation.
In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain focused,...
...business innovation.
In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain-focused,...
...Integrity or System Level design.
Significant knowledge of one or several of Keysight EDA Tools (ADS, EMPRO, GOLDENGATE, SYSTEMVUE, GENESYS)
Significant background in non-Keysight EDA Tools like Cadence Virtuoso, HFSS, SIWave, Hyperlynx.
Good understanding of one or...
...Partners, Industry/Business forums
Skills
Technical Skills
Omni channels interaction platform and technologies of Amazon connect, Genesys Pure Cloud
Conversational IVR, Speech Analytics, Chat/ Voice bots
Good understanding of API (SOAP and REST) based data integrations....