Search Results: 29 vacancies

 ...knowledge and experience, customer focussed and good customer service skills. - Good knowledge of Contact Center as a solution, specially genesys cloud. - At least 4 or more no. years professional experience within Cisco IPT environment. - Hands on experience on Genesys (CCaaS)... 

Sampoorna Consultants Pvt. Ltd

Gurgaon
7 days ago
 ...offices (within country/outside country) for delivery of projects while working on projects executed through multicenter · Participate in Genesis Community of Practice (COP) meeting as and when required · Keep up to date with new developments of standards, process software,... 

Technip Energies

Gurgaon
14 days ago
About Us At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition...

Technip Energies

Gurgaon
14 days ago
 ...JOB TITLE - Genesys Developer Who We Are: We are a Digital Customer Experience organization, with a comprehensive coverage of IT Services from Traditional Services to Next Gen Digital Services. At TELUS International, we focus on lean, agile, human-centered design. We... 

TELUS International India

Noida
more than 2 months ago
 ...Job Description (Posting). Domain NETWORK Voice Sub Domain - Genesys Cloud Contact Center MSI (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level... 

HCL Technologies Limited

Noida
2 days ago
 ...experience in designing CX solutions on an enterprise level or large-scale deployments Strong expertise in CCaaS solutions like NICE, Genesys, AWS Strong Technical knowledge and experience on Node.JS, Kafka, Cloud Telephony with RT audiostreaming & CTI integrations, JAVA,... 

EXL

Noida
19 days ago
Experience in both On-Prem and Cloud based systems Experience in Contact Center domain Experience in Call Recording (NICE, Genesys) & Workforce Management Systems (Aspect, Genesys) Provide L2 support Manage and monitor all installed systems and infrastructure

ALTEN

Delhi
7 days ago
 ...services and cloud architecture Familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) Salesforce knowledge Experience working with outbound dialers, campaign management Experience with... 

Neuraflash India

Noida
19 days ago
 ...professional and able to develop strong business partnerships.  Hands on experience in any one or more WFM tools like IEX/eWFM/Avaya/Genesys is mandatory. Education : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our... 

Webhelp

Gurgaon
10 days ago
 ...of EXL's Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Essential Functions... 

EXL IT service management

Noida
1 day ago
 ...Top IT and Media companies like NetApp, VMware, Amazon Web Services, Microsoft, Orange Business Services, Wipro Ltd., Veeam Software, Genesys, Avaya, Aspect, Schneider Electric, Hostin Services, Salesforce, Tata Communications, Career Builder, Delta, HT Mint, CNBC (Network 1... 

Empor Marcom

Noida
1 day ago
 ...Comfortable working EST hours Optional Requirements : Familiarity with common CRM integrations such as Salesforce and Zendesk. Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys... 

Level Ai

Delhi
7 days ago
 ...customer’s Avaya platform. Your Accountabilities: Over 8+ years of experience as Technical Specialist, specialized in Avaya IPO PBX & Genesys Contact Center Engineering Hands on experience in Configuring & Troubleshooting of Avaya IPO, IPOCC, ACCS, ASBCE, Equinox, XT5000,... 

BT Group

Gurgaon
20 days ago
 ...team environment. . Self-disciplined and results oriented . Working Knowledge of data entry on and extraction through Verint/Genesis/NICE . Knowledge of scheduling functionality of Verint/Genesis/NICE . Knowledge of forecasting through Verint/Genesis/NICE... 

Genpact

Noida
1 day ago
 ...expertise in planning and allocating resources. 1+ years’ experience in Workforce Management tools on IEX, CMS Avaya, Nice, MS Excel, Genesys, Teleopti. ·       Strong Communicator and decision maker. ·       Expertise in creating Visio Charts/Lucid Charts. ·       Basic... 

Webhelp

Gurgaon
10 days ago
 ...Voice (CCIE-V) ~ Cisco Certified Network Associate - Video (CCNA-VID) ~ ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006) ~ Genesys Certified Composer Routing 8 Developer (GCD8-DCR) ~ Genesys CIM8 Troubleshooting for Support (GCS8-CCTS) ~ Genesys eServices 8 Consultant... 

NTT Global Data Centers

Noida
20 days ago
 ...business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain focused,... 

Black Box

Gurgaon
20 days ago
 ...business innovation. In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning, Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath and Verint among others, Black Box delivers domain-focused,... 

Black Box Limited

Gurgaon
22 days ago
 ...Integrity or System Level design. Significant knowledge of one or several of Keysight EDA Tools (ADS, EMPRO, GOLDENGATE, SYSTEMVUE, GENESYS) Significant background in non-Keysight EDA Tools like Cadence Virtuoso, HFSS, SIWave, Hyperlynx. Good understanding of one or... 

Keysight Technologies

Gurgaon
16 days ago
 ...Partners, Industry/Business forums Skills Technical Skills Omni channels interaction platform and technologies of Amazon connect, Genesys Pure Cloud Conversational IVR, Speech Analytics, Chat/ Voice bots Good understanding of API (SOAP and REST) based data integrations.... 

EXL

Noida
18 days ago