Search Results: 113 vacancies
To be added by the recruiter
To be added by the recruiter
...Responsibilities
# Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews).
# Regularly conduct audits and participate in regular...
...- Inbound - Credit Cards
Department
Customer Experience Center
Location
Thane/Noida/Bangalore
Reporting Relationship... ...Assistant Manager
Job Role
To Attend the inbound calls of customers in Credit Cards and process the queries & requests to...
...successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality... ...advantage
# Good Experience as a quality analyst in a contact center environment and experience in leading teams in quality domain....
...Calling customers for various service and sales related campaigns - related to Retail Liabilities
Responsible for quality communication... ...which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills- Verbal &...
Job Role:
. Handling customer queries / complaints primarily on emails.
. Adhere to agent-level Service Level Agreement (SLAs) specific by the process.
. Ensure adherence to time schedules (Turn Around Time).
. Complete the logs specified by the process (End-of-...
...Job Role
. Handling customer queries / complaints for Retail Liabilities received from website or mailbox followed by email/Calls.
. Adhere to agent-level Service Level Agreement (SLAs) specific by the process
. Ensure adherence to time schedules (Turn Around Time...
...Graduate
Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills - Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays...
...or Behavioural Issues in last 6 months.
Grooming new officers and achieving Team SR targets.
Conducting training sessions and improving SOQC scores.
Looking for NPS scores, out calling and recoveries.
Query handling and guiding the team with process updates....
...Job Role
. To respond to customer complaints/issues received on calls/emails and provide effective resolution
. To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated
. Seek advice and escalate the issue...
...Manager & COE Lead - Outbound
Function
Customer Experience Center-Contact Centre Outbound
Department
Outbound
Reporting To... ...Job Purpose
. Responsible for management of the Outbound tele-calling unit - Health Insurance and Assets (Personal Loan & Credit Card)....
...needs.
Requirements:
~3+ yrs experience with Microsoft System Center Operations Manager
~ Design, Deploy, Review, and Assess the... ...questionnaires and regular auditing activities
~ Participate on-call rotation
~ Resolution of ServiceNow changes, Incidents, problem...
...REQUIREMENTS : - Fluent in English with a minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process) - Comfortable working full-time in English and willing to work in US or UK shifts, must be flexible with work timings. -...
Rs 12500 - Rs 18000 per month
...shift for RIO- 10:00 AM to 7:30 PM
# Transport: NA
Operational Checklist:
Good communication in English
Understanding of call center operations and alignment with company's goals.
Reasons for wanting to join ICICI Lombard/Call center.
Motivation for pursuing...
...Call Center Executive - We have multiple roles open Inbound Customer Service, Outbound Sales and Customer Support. - Customer Support role will have a fix salary. - Outbound Sales Support will have fix salary plus unlimited incentive Roles and Responsibilities : - Handling...
Rs 1 - 8 lakhs p.a.
...Manager (CUCM) 10.X/11.X/12.X/14.X and Voice Technologies Avaya Call Manager, Avaya Media Server, Avaya Media Gateway
4. Good knowledge... ...in Similar capacity
~ Experience in Avaya , Cisco, basic Call center set-up
~ Experience in Cisco CUCM, Voice Gateways, CUBE...
...strategic planning and ensuring multi product sales through effective cross selling techniques.
Roles & Responsibilities :
Manage call center and generate business from cross sell of various banking products.
Develop strategy to deliver qualitative business using...
...the existing process in most cost efficient and technology effective manner.
Roles & Responsibilities :
Manage daily outbound call center dialer functionality end to end and real time .
Manage the dialer application and upload of database.
Monitor and churn the...
Rs 1.8 - 2.4 lakhs p.a.
...Relationship Managers, Personal Bankers and Wealth Managers. IPB has 22 centers in 12 states namely Punjab, Haryana, Uttarakhand, Uttar Pradesh,... ...for progression to Sales Manager.
Tasks:
Handle calls from leads generated through marketing campaigns.
Explain courses...
...Key Responsibilities:
Prospecting:
Conduct initial cold calling to different prospects to understand their needs and qualify them... ...on industry trends.
Who are we?
Lemon Yellow LLP is a user-centered UI/UX design agency, based out of Thane, Maharashtra. With...
