21 vacancies
...RELEVANT EXPERIENCE
1.2-3 years hands on Experience in PRI/Lease Line/ILP Products.
2.Understanding of SDH/CEN/FTTH Network
3.Understanding of Copper & Fiber Network.
4.Must have hands on experience of Computer Hardware and Networking.
5.Knowledge of Data Testers...
...Maintaining of all the data record for the future reference.
9. Working experience in ISP.
10. All kind of database activity related with Network.
11. Raising CID's for Planned Outages and take it to closure.
12. Follow up with Work Orders i.e. related to customer demand....
...innovation
RELEVANT EXPERIENCE
#2-3 years hands on Experience in PRI/Lease Line/ILP Products.
# Understanding of SDH/CEN/FTTH Network
# Understanding of Copper & Fiber Network.
# Must have hands on experience of Computer Hardware and Networking.
# Knowledge of...
...management
. - Customer Centricity
. - High Availability
. - Influence Auditors
. - Analytical and Problems Solving
. - Networking and inter-personal skills Consulting and Facilitation
Educational Qualifications
. Full Time graduate, preferably MBA/ PGDM...
.... Fiber optic drawing and design based on the cable type, allocation, capacity and there fiber jointing schematic Access OSP Route Network.
. FTTH BOM & BOQ Preparations.
. Validation of FTTH Designs and Plans for Execution.
. Site surveys
. Directing The Survey...
...activities for airtel broadband services customers for the zone
Responsible for KPI delivery as per target
Up keeping of broadband network (Cable - Copper & ODN) and Network elements
Strength partner infra to ensure timely delivery
Migrate customers to better...
...partner to ensure timely support to field team.
Escalation handling for internal & external customers
Up keeping of broadband network (Cable - Copper & ODN) and Network elements
Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
In depth knowledge...
Hands on knowledge of Juniper, Huawei or Cisco products
. Knowledge of routing protocols (OSPF, BGP) and data carrying techniques (MPLS)
. Providing 3rd level technical support within a multi-vendor environment
. Work with a team on an out-of-hours on-call support...
...key challenge of this position is to be up to date with the necessary information about the geographical spread. The planning of the network installation and optimization depends on this information. The position requires capturing and providing data very accurately.
Maintain...
The role of Lead Experience is to create & deliver processes and products Circle- Installation for BB, DTH, new products(OneAirtel) through right process and people skills. With this view-
#
# Build right In home delivery process journeys
# Continuously drive process...
...Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
Up keeping of broadband network (Cable - Copper & ODN) and Network elements for circle/Cluster
Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat +...
Designation :Territory Manager - HDO
Job Description : Over Responsibility for broadband installation & Fault Repair
Team Management
Follow up up on all the complaints and adhere the SOP of the process.
Reduction in GFR (DSL/Voice) - i) Broadband GFR Reduction ii) Repeat & reopen SR reduction for all products
Customer SLA Enhancement - i) Enhancing Customer SLA ii) Reduction in beyond SLA, open SR 3 & 7 days iii) Solitaire and Titanium Customer SLA improvement
Reduction...
Expected Key Results Activities (Detailed KPIs)
~ Reduction in Copper cuts all across circle SR Inflow reduction -SLA enhancement -Lesser MTTR
~ Proactive Copper maintenance Proactive health corrections for the bad quality lines basis and FD reports to reduce the OSP &...
Responsible to drive the fulfilment of case handling KPIs on customer level with highest quality.
Proactively support customer support community (CSC) in operations management of the customer SLA fulfilment.
Prioritization of cases based on customer requirement.
...
...same
Coordination with intra & Inter team for problem resolution on basis of TT
Coordination with vendor for problem resolution, network up gradation / improvement / performance
Updation and maintenance of the backbone data base on Kivicat, syslog, log monitor...
Key Deliverables
. Validation monthly Colo circuits for activation and disconnection
. Working with project and finance team for monthly provisions/De-provisions based on M6 system
. Monitoring colo cost in line with customer revenue, penalties and service period...
...1. HW Faults wrt NE : 2%
2. HW MTTR - 4Hrs : 70%
3. Error / SQ TT closure 72Hrs
4. Get Network Hygine TT closure by TOCO within week
5. Monthly site PM (Own site - monthly, TOCO Site : Quarterly) :100%
6. Network Proactive TT closure with in 72 Hrs - 80%
7. Work...
~ E2E wireline circuit delivery within SLA with router & Testing till deemed LOC.
~ Constraint order delivery within TAT.
~ Weekly update to business & PMO for wireline deliveries with proactive updates on high revenue & escalated orders
~ Program management for constraint...
...members direct/ indirect
Ensuring New & Shifting order processing within TAT
Max bandwidth updation within SLA
New FTTH/ Copper Network & Migration updation within TAT
GIS application support for uptime and Functional availability
Feasibility closure with in TAT....