Job Description & Expectations:

We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.

Responsibilities:

- Work on base profile enrichment of existing ProManage clients who want to Enhance their presence in Google, Bing and others as we add on.

- Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.

- Onboarding clients by confirming documents and claiming google listings and maintaining client database.

- Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings

- Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.

Key Skills:

Effective Task Execution:

- Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion.

- Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.

Data Management Proficiency:

- Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets.

- Ensure data accuracy, consistency, and integrity through meticulous recordkeeping and regular verification processes.

Communication and Collaboration :

- Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members.

- Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.

Time Management and Task Completion :

- Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines.

- Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments

Education, Professional and Personal Attributes

- Any graduation is preferred.

- Good knowledge of English, Hindi and 1 regional language is a MUST - to help with category expertise

- Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.

- A resource who can be trained in Digital marketing or with a basic digital marketing skills

- Should possess an innate love of data and ability to see new patterns that impact business

- Positive, initiative driven and passionate about digital marketing

- Result oriented, entrepreneurial and self-motivated

- Ambitious and flexible

- Other aspects

- Reporting to Manager/Sr. Manager

- Must be based out of Chennai with no travel involved

Sulekha - Executive - Digital Customer Support