Oracle Supply Chain Management (SCM) techno functional Support Professional

job Description:

At Itron, we're innovating the way utilities and cities manage energy and water around the world. We help our customers make the most of what they have. Our technology connects people, devices, and insights to better manage energy and water resources, all around the world. Itron is the leader in Gartner Magic Quadrant for Meter Data Management for more than Six Years.

Are you looking for a new, interesting and challenging opportunity in a dynamic and changing IT support environment? Itron is looking for Techno-functional Support Professional to be part of our growing IT center in Bangalore, India. You will part of our global IT organization and will be joining a global, leading technology, remote support team responsible for resolving complex issues every day for internal customers. Itron IT provides support for all internal systems and applications issues in Itron. IT Operations team is responsible for providing remote support, including end-user support, business systems (e.g. Oracle EBS, Salesforce), Collaboration tools and systems, networking and systems management among many other technical services. The support provided by this team will have a global reach and support all Itron thousands of employees. If you’re interested in a pioneering a challenging position with a great company, Techno-functional Support Professional role at Itron might be for you.

Qualification / Skills Requirements:

ØShould have minimum 6+ years of relevant experience working with Oracle EBS environment in techno functional role.

ØShould have experience working on Oracle R12 environment.

ØOracle applications certifications is desired.

ØExperience in providing Production Support, analyzing and resolving techno-functional issues in Oracle EBS environment in timely manner.

ØExperience working with Oracle’s customer support i.e. logging Support request to Oracle, browsing and leveraging Oracle’s knowledgebase

ØShould be aware of all the Key Setups and able to configure the Order management (OM), Advanced Pricing (QP), Purchasing (PUR), iProcurement(iPROC), Cost Management (CST), Project Manufacturing (PJM), Quality (QA), Work in Process(WIP ), Inventory Management (INV), Shipping Execution (WSH), Depot Repair (CSD), Install Base (CSI), Service Contracts (OKS) Modules

ØShould be able to execute setup and configuration changes and independently for various Supply Chain applications like Order management (OM), Advanced Pricing (QP), Purchasing (PUR), iProcurement(iPROC), Cost Management (CST) modules

ØGood functional knowledge of Oracle General Ledger, Account Payables, Account Receivables, Fixed Assets and Cash Management modules

ØStrong in Oracle Apps knowhow (including knowledge of application tables, views and reports, common foundation technology (FND) and OA Framework.

ØStrong working knowledge on RICE (Reports, Interfaces, Conversions & Extensions).

ØShould have experience in writing MD70 Technical Design Docs & MD120 Code Migration doc clearly by referring MD50 Functional Design Doc.

ØShould be hands on with the Technical skills - PL/ SQL, Workflows, OAF, Oracle Alerts, XML Publisher, Forms personalization, UNIX shell scripts, AOL objects, SQL Loader.

ØShould have experience with Oracle G/L period, quarter, year-end reconciliation and closing process.

ØImplementation background in Oracle eBusiness R12 Financial Applications

ØAbility to configure workflows is a plus.

ØMust have excellent analytical and problem-solving skills.

ØMust have excellent verbal and written communication skills.

ØExperience in Oracle fusion applications will be value add.

ØSolid technical aptitude and understanding, including the ability to quickly learn new

ØAbility to work effectively under pressure and to meet deadlines under sometimes stressful conditions

ØHigh energy, self-starter leader with an aptitude for learning new technologies

ØStrong sense of accountability, taking ownership of production issues, tasks, and responsibilities and resolving issues proactively

ØReliability, dependability, and strong motivation to respond to requests quickly and provide a user-friendly solution

Responsibilities:

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of simple, complex and critical service requests.The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by Itron employees and users of Oracle eBusiness suite.

As Techno-functional Support Professional, you will perform functional, technical and maintenance activities to include but not limited to the following:

ØResponding to functional assistance incidents from the business users, problem analysis and change implementation.

ØProvide Route Cause Analysis (RCA) to the recurring problems and resolution.

ØAbility to debug the system for issues reported and provide clarity/work around to business users on the fix / gap identified.

ØContribute to building knowledge base for issue resolution and commonly asked questions/issues.

ØBuild automation and scripts to proactively identify issues, job failures and resolving those.

ØIdentify/modify standard/custom reports that are needed to produce Statutory, Management, Reconciliation reports and others.

ØDevelop/maintain interfaces from/to (but not limited to) Oracle General Ledger, Account Payable and Account Receivables.

ØMonitor and build dashboard of jobs, scripts that run regularly

ØCreate ad hoc reports as per the service requirements.

ØCreate, test and implement code changes and integrate them with existing programs as needed.

ØProvide timely and effective reporting/updates on status of work being done for Incidents, Service Requests and change implementation.

ØWorking with the super users to resolve all issues for the reported incidents. Research the issues on Metalink/Oracle Support site and Open the TAR/SAR with Oracle for critical issues.

ØImplement various improvised processes to prevent user errors and stabilizing the system.

ØSet up value sets, key flex fields, descriptive flex fields, concurrent program, printers, function, menus, responsibility, users.

ØWork in different shift timings.

Education: BE, BTech, MCA MBA, MCom or equivalent from recognized University. Other qualifications with adequate experience may be considered.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.

Principal IT Solutions Del